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CNA Insurance
CNA Insurance
5,001 – 10,000 Employees
Skilled Worker Visa SponsorConstructionHealthcareManufacturing
CNA Insurance is a global commercial insurer serving businesses across industries such as construction, healthcare, manufacturing, financial services, and real estate. Founded in 1897, the company combines business insurance with risk management and loss-control expertise, offering coverage that includes property, casualty, commercial auto, cyber liability, general liability, workers’ compensation, management and professional liability, equipment breakdown, and other specialized solutions. Its work is focused on helping organizations identify exposures, manage operational risks, and protect against losses through insurance programs tailored to their business needs.
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Commercial Auto Claims Representative, Hybrid - CNA Insurance

CNA Insurance is seeking a Commercial Auto Claims Representative to manage low- to moderate-complexity claims in a hybrid role. The position covers coverage review, liability investigations, settlements, disbursements, and regulatory compliance.

USUnited StatesCACaliforniaCOColoradoFLFloridaILIllinoisMAMassachusettsNYNew YorkPAPennsylvaniaTXTexas
$47,000 – $78,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Manage a portfolio of low- to moderate-complexity commercial claims and related exposure.
  • Confirm policy coverage, collect required information, maintain claim files, and approve disbursements within delegated authority.
  • Communicate professionally with insureds, claimants, and business partners by providing updates and addressing inquiries.
  • Set timely, appropriate reserves through policy analysis and claim valuation estimates.
  • Investigate claims, obtain recorded statements, and coordinate with experts to validate facts.
  • Work with internal and external partners, suppliers, and experts to support favorable claim resolutions.
  • Assess liability and compensability, negotiate settlements, and escalate matters to management when appropriate.
  • Control expenses by resolving claims accurately and promptly while managing suitable resources.
  • Recognize subrogation, salvage, and potential fraud opportunities and refer them for additional investigation.
  • Follow company procedures, meet quality and cycle-time objectives, maintain accurate documentation, and issue claim payments.
  • Meet state and local regulatory requirements while staying informed about commercial insurance laws, regulations, and industry developments.
  • Complete other assigned responsibilities.

Requirements

  • High school diploma required.
  • Associate or bachelor's degree preferred.
  • Hold or obtain and maintain an insurance adjuster license within 90 days of hire where required.
  • Prior claims handling, insurance business, or customer service experience preferred.
  • Working knowledge of commercial insurance products, claims practices, and industry fundamentals.
  • Strong verbal and written communication skills, including the ability to demonstrate empathy.
  • Ability to build collaborative relationships with internal and external business partners.
  • Ability to use independent judgment, resolve basic problems, and make sound business decisions.
  • Analytical approach supported by critical-thinking skills.
  • Strong work ethic with effective time-management and organizational abilities.
  • Ability to manage competing priorities in a fast-paced, collaborative workplace.
  • Working knowledge of Microsoft Office and ability to learn business software.
  • Adaptability in a changing work environment.
  • Willingness to respect and value diverse perspectives and ideas.

Benefits

  • Comprehensive, competitive benefits package.
  • Programs and resources supporting physical, financial, emotional, and social well-being.
  • Reasonable accommodations available for qualified individuals with disabilities.

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