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Travelers
Travelers
H1B Visa SponsorConsultingInsuranceLogistics
Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
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Claim Operations Specialist – Morristown, NJ (Hybrid)

Support Travelers’ property and casualty insurance claims operations in Morristown, New Jersey. The role covers customer service, claim payments, records, reporting, mail processing, and financial controls.

USUnited StatesNJNew Jersey
$45,400 – $74,900 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredOperations

Description

  • Assist claim professionals with customer support and timely claim resolution
  • Represent the claim department in a customer service capacity
  • Triage and route calls while responding to claim status and payment inquiries
  • Maintain claim files, obtain reports and records, and review medical bills, mail, and wage statements
  • Prepare claim documentation for legal and medical review
  • Report and assign claims and transfer closed files to and from off-site storage
  • Receive, sort, scan, upload, and process inbound and outbound mail
  • Order, receive, and distribute supplies and equipment
  • Process claim payments, vendor invoices, attorney expenses, and medical processing fees
  • Record and process returned checks, voided checks, and credits
  • Create and review operational, line-of-business, and financial reports
  • Correct data discrepancies and record pending and completed work activities
  • Complete financial controls, reconciliations, assessments, and data entry
  • Handle additional duties as assigned

Requirements

  • High school diploma or GED
  • At least one year of service-related work experience or a bachelor’s degree
  • Experience using Microsoft Office, email, web-enabled applications, and database software
  • Ability to analyze and compare information and evaluate alternative solutions
  • Strong verbal and written communication skills
  • Sound judgment and effective decision-making ability
  • Ability to establish and maintain productive working relationships
  • Ability to stay focused during ambiguity, change, or demanding conditions
  • Ability to occasionally lift items weighing up to 20 pounds

Benefits

  • Performance-based cash incentive awards
  • Health insurance beginning on the first day of employment for employees and eligible family members
  • Dollar-for-dollar 401(k) matching on the first 5% of eligible pay
  • Paying it Forward Savings Program with employer 401(k) contributions toward student loan payments
  • Pension plan fully funded by Travelers
  • At least 20 days of paid time off each year
  • Nine paid company holidays
  • Wellness program offering tools, discounts, resources, caregiving support, free professional counseling, and health coaching
  • Matching Gift and Volunteer Rewards program

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