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Pulmonary Associates of Richmond
Pulmonary Associates of Richmond
201 – 500 Employees
ConsultingHealthcareLegal
Pulmonary Associates of Richmond is a healthcare practice serving patients in the Richmond, Virginia area with specialized care for pulmonary conditions, sleep disorders, and allergies. Established in 1974, the practice treats pediatric, adolescent, and adult patients, offering evaluation and ongoing care for conditions such as asthma, COPD, and obstructive sleep apnea. Its services combine advanced diagnostic tools with individualized treatment plans focused on supporting respiratory health, sleep quality, and long-term well-being.
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Call Center Specialist - Richmond, VA (Hybrid)

Serve as the first point of contact for patients and healthcare partners while scheduling pulmonary and sleep appointments. Manage referrals, records, demographic data, and electronic medical record workflows in a hybrid Richmond-based role.

USUnited StatesVAVirginia
$16 – $19 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCall Center Representative

Description

  • Handle all incoming practice calls.
  • Act as the primary contact for patients, families, referring providers and their teams, hospital personnel, and community members.
  • Respond promptly while delivering courteous, high-quality customer service.
  • Identify callers’ needs through active listening and targeted questions, then route or resolve requests appropriately.
  • Schedule pulmonary and sleep care appointments.
  • Collect and accurately record patient demographic information in Allscripts.
  • Book appointments in line with current scheduling policies.
  • Explain arrival times, required items, cancellation rules, and other relevant instructions.
  • Route patient questions and prescription refill requests through the EMR to the medical assistant or provider.
  • Give callers basic information, direction, and instructions.
  • Distribute consultation information and enter data in MD Coder.
  • Process online appointment requests.
  • Collect patient records from the Bon Secours and HCA hospital systems.
  • Support patient appointment changes and rescheduling.
  • Index incoming documents in the EMR when required.
  • Process the EMR output queue when required.
  • Help schedule new patient referrals received by fax or electronically.
  • Uphold Pulmonary Associates’ customer service standards.
  • Safeguard patient privacy and information security in accordance with HIPAA policies and procedures.
  • Complete additional duties assigned by a provider, supervisor, or member of Administration.

Requirements

  • High school diploma or equivalent.
  • Preferred: one year of experience in a call center or medical practice setting.
  • Ability to remain seated for extended periods, with occasional standing and walking.
  • Manual dexterity to operate a computer keyboard and office equipment.
  • Ability to view computer screens for extended periods.
  • Ability to manage occasional workload-related stress and physician or patient demands.
  • Compliance with HIPAA policies and procedures.
  • Ability to work a supervisor-assigned fixed shift.

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical illness insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • Weekly pay
  • Equal opportunity employer

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