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Gartner is a global research and advisory firm that helps enterprise leaders make informed decisions on mission-critical priorities. Its work combines expert analysis, consulting, executive guidance, research, and digital market services across areas such as technology, finance, human resources, legal, marketing, sales, and product strategy. Gartner also organizes more than 40 conferences and advises organizations on improving technology investments. Teams work within a hybrid model designed to support collaboration across a diverse, international workforce, with career opportunities spanning client services, consulting, research, advisory, technology, and corporate functions.
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Bilingual Client Success Associate (Spanish/English) at Gartner

Guide executives through Gartner’s research, product demonstrations, and onboarding as a bilingual Client Success Associate. Help clients apply business and technology insights to their priorities.

USUnited StatesFLFloridaTXTexas
$53,000 – $77,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredSpanish RequiredCustomer SuccessCustomer Success Manager

Description

  • Lead calls with prospects and clients to uncover their priorities and challenges
  • Explain the value of Gartner products and services to prospective clients and decision-makers
  • Develop a clear understanding of Gartner’s services and capabilities and communicate them effectively
  • Demonstrate Gartner products and research resources
  • Partner with Sales teams to present products effectively, strengthen client engagement, and support license purchases
  • Work with internal Gartner partners to resolve obstacles and maximize client value
  • Research prospective and existing companies, C-level executives, business trends, and competitive intelligence
  • Create relevant, tailored Gartner resources that support client impact
  • Onboard new and upgraded clients through a customized experience
  • Conduct pre-sale demonstrations of Gartner resources, including the gartner.com platform
  • Use strategic thinking and relationship-building skills to help executives address business challenges
  • Connect Gartner research and expertise to clients’ critical initiatives and support company growth

Requirements

  • Bachelor’s degree preferred
  • At least six months of relevant professional or internship experience, with demonstrated success and a strong commitment to client outcomes
  • Strong communication, collaboration, prioritization, critical-thinking, and influencing abilities
  • Adaptability and flexibility in a changing environment
  • Well-developed time-management and organizational skills
  • Fluency in spoken Spanish and English
  • Ability to research companies, C-level executives, business trends, and competitive intelligence
  • Ability to understand and clearly explain Gartner’s services and capabilities
  • Ability to demonstrate Gartner products and resources to prospects and clients

Benefits

  • Competitive salary
  • Generous paid time off policy
  • Charity matching program
  • Medical, dental, and vision plans
  • Parental leave
  • Employee Assistance Program (EAP)
  • 401(k) matching of up to $7,200 per year
  • Collaborative, team-oriented culture that values diversity
  • Professional development and extensive opportunities for growth
  • World-class training through the Academy upon joining
  • Ongoing training from the Learning and Development team and leadership
  • Discounted opportunity to purchase company stock
  • Hybrid work environment with flexibility to work virtually when productive and meet colleagues in person
  • Annual bonus based on company and individual performance, or a role-based uncapped sales incentive plan where applicable

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