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General Dynamics Information Technology
General Dynamics Information Technology
H1B Visa SponsorConsultingHealthcareLogistics
General Dynamics Information Technology (GDIT) provides consulting, digital modernization, and application services for government and defense organizations. Its work spans artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies, alongside mission-critical programs in logistics and supply chain management, intelligence, and homeland security. The company also operates across consulting, healthcare, and logistics, with hiring efforts that emphasize diverse teams and employee well-being. GDIT’s roles may suit professionals interested in applying emerging technologies to complex public-sector and national-security challenges.
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AI/ML Engineering Director – United States Remote

Lead AI and machine learning engineering strategy for General Dynamics Information Technology in a remote U.S. role. Advise clients and shape automation, workflow, and support modernization initiatives across government and commercial environments.

USUnited States
$170,144 – $230,000 / year
RemoteFull-timeLeadEnglish RequiredEngineering Manager
ITSMRPA

Description

  • Evaluate service desk and contact center operations, covering personnel, processes, technology, operating models, and cost structures.
  • Design future-state support models centered on AI, automation, self-service, and workflow orchestration.
  • Create modernization roadmaps that support federal missions, user experience priorities, and operational efficiency goals.
  • Use client data to develop value-based proposals with clear return-on-investment and cost-savings measures.
  • Help clients reduce manual and repetitive work through intelligent automation and AI-enabled solutions.
  • Present relevant technologies and methods to internal teams and customer stakeholders.
  • Contribute to capture and business development activities, including proposals, requests for information, and whitepapers.
  • Support initiatives spanning IT service management, customer experience, omnichannel support, and enterprise service management.
  • Lead workshops, stakeholder interviews, and assessments of current operations.
  • Translate operational challenges into scalable technical and process improvements.
  • Prepare architecture materials, transformation plans, business cases, and executive briefings.
  • Coordinate with delivery teams, engineers, and clients to connect solutions with mission outcomes and compliance needs.
  • Assess, recommend, and deploy conversational AI, chatbots, virtual agents, intelligent routing, KCS, RPA and agentic automation, workflow platforms, agent assist tools, predictive analytics, and reporting.
  • Show measurable gains in automation, self-service usage, customer and employee experience, resolution speed, operational efficiency, cost management, sustainable modernization, and portfolio growth.

Requirements

  • Bachelor’s degree in information technology or equivalent experience.
  • At least 5 years of related experience is required.
  • At least 15 years of related experience is preferred.
  • At least 8 years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical discipline is preferred.
  • Ability to obtain and maintain a Top Secret security clearance.
  • U.S. citizenship is required.
  • Experience applying modern AI methods to practical problems in complex government or commercial technical environments.
  • Experience designing or implementing AI and automation solutions for support organizations.
  • Ability to evaluate and redesign support operating models for greater efficiency and scalability.
  • Strong executive communication and customer-facing consulting abilities.
  • Experience managing or supporting a work portfolio, including delivery against a cost model or ownership of a P&L.
  • Working knowledge of agentic and generative AI support capabilities and copilots.
  • Experience building business cases or ROI and cost models for automation programs.
  • Hands-on experience with virtual agents, LLM orchestration, agentic AI patterns, safety and compliance controls, guardrails, conversational design, AI evaluation frameworks, prompt engineering, and context engineering.

Benefits

  • Multiple medical plan options, including plans paired with Health Savings Accounts.
  • Dental plan choices.
  • Vision coverage.
  • 401(k) plan with pre-tax and post-tax contribution options and company matching.
  • Full-flex work weeks where operationally feasible.
  • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
  • Typically 15 paid leave days per calendar year.
  • 10 paid holidays annually.
  • Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees.
  • Short- and long-term disability coverage.
  • Life insurance.
  • Accidental death and dismemberment insurance.
  • Personal accident insurance.
  • Critical illness insurance.
  • Business travel and accident insurance.
  • An AI-powered career tool for identifying career paths and learning opportunities.
  • Support for internal career mobility.
  • Wellness packages.
  • An innovation-focused, military-friendly workplace culture recognized with awards.

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