Oper Credits
Oper Credits
51 – 200 Employees
ConsultingFinanceInsurance
Oper Credits develops digital mortgage origination software for lenders across Europe. Its AI-powered platform supports the mortgage journey from advisory through closing, helping financial institutions improve process efficiency, decision-making, conversion, and customer experience. Designed to work with existing banking systems, Oper Credits combines workflow automation with data security and compliance capabilities.

AI-Native Business Analyst – Vienna Hybrid

Translate the needs of DACH lenders into configured mortgage workflows, integrations, and successful go-live delivery. Oper Credits provides cloud-based digital mortgage software for borrowers and lenders.

Description

  • Lead discovery workshops with business and IT stakeholders at DACH customer organizations
  • Document functional and business requirements in clear, structured formats
  • Align requirements with Oper’s product and separate standard features from configuration and engineering work
  • Turn business needs into actionable user stories and functional specifications
  • Set and manage stakeholder expectations across the project lifecycle
  • Review API documentation for core banking platforms, CRMs, and online banking systems
  • Define integration requirements in partnership with Oper’s engineering team
  • Record data flows, interface contracts, and edge cases
  • Advise which integrations should be delivered immediately and which can follow later
  • Configure mortgage products, business rules, and customer journeys in the Oper platform
  • Verify configurations against the agreed scope and acceptance criteria
  • Deliver training for end users and customer champions
  • Guide customers through go-live and early adoption before transitioning ownership to Customer Success
  • Apply AI tools to draft documentation and specifications, summarize workshops, speed analysis, and automate processes
  • Find opportunities where AI can multiply delivery effectiveness and design suitable workflows
  • Contribute to building an AI-native delivery function
  • Begin with an Austrian flagship customer and expand across German-speaking lenders
  • Work closely with Customer Success, Product, and Engineering
  • Report to the Head of Customer Success, who is also a co-founder

Requirements

  • Two to three years of consulting experience in Big Four, boutique strategy or technology, or implementation consulting
  • Fluency in German and English
  • Ability to turn unstructured customer discussions into clear documentation, frameworks, and next steps
  • Enjoyment of working directly with customers and end users
  • Confidence reading API documentation, understanding integration patterns, and configuring software
  • Strong technical aptitude and comfort with technology; coding is not required
  • Proven AI-native use of tools and workflows, with concrete examples of leveraging AI
  • Proactive, action-oriented approach in ambiguous situations
  • Comfort working in a fast-changing SaaS environment
  • Familiarity with the European mortgage market or broader financial services is advantageous
  • Experience delivering enterprise SaaS implementations, integrations, or workflow configuration is advantageous
  • Experience serving banks or lenders as clients is advantageous
  • Availability to work during CET hours
  • Vienna-based candidates must be able to travel regularly to Antwerp and DACH customer sites as needed

Benefits

  • Employee stock options
  • 25 days of annual vacation plus one paid mental health day
  • International team representing 12 nationalities
  • Supportive, inclusive, and collaborative workplace culture
  • Learning and development budget with dedicated growth time
  • Structured onboarding supported by a dedicated mentor
  • Travel budget for collaboration with teams in Antwerp
  • Annual company-wide Team G2G held in an inspiring location
  • Location-dependent extra-legal benefits
  • Assistance with local administrative requirements
  • Health insurance and pension plan
  • Flexible working hours
  • All equipment required to perform the role effectively

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