Cogna Educação
Cogna Educação
Cogna Educação is a Brazilian education company operating across early childhood education, language learning, vocational training, and higher education. Its portfolio serves individuals, businesses, and government partners, combining education services with digital and e-commerce capabilities. With more than 24 million students served and a workforce of over 10,000 employees, Cogna focuses on expanding access to learning through scalable, efficient, and technology-enabled solutions. Its broad operating model may interest professionals exploring careers in education, technology, digital products, operations, and related business functions.

Administrative Assistant – Cogna Educação (Hybrid, Valinhos)

Support Cogna Educação’s administrative and customer service operations in a hybrid role based in Valinhos. Responsibilities include maintaining customer records, using Microsoft Office, and assisting with service processes.

Description

  • Deliver customer support across multiple systems and communication channels
  • Maintain accurate, current customer records and information
  • Complete administrative activities using Microsoft Office
  • Collaborate with the team to support company objectives
  • Identify practical solutions and improvements for customer service processes
  • Adapt effectively to varied situations and customer demands

Requirements

  • High school diploma
  • Familiarity with customer service systems
  • Previous customer service experience
  • Strong interpersonal communication
  • Excellent organization skills for managing a high volume of information
  • Ability to collaborate with a team toward shared company objectives
  • Proactive mindset focused on improving customer service processes and resolving issues

Benefits

  • Profit-sharing program
  • Meal or food allowance through a flexible benefits card
  • Medical insurance with dependent coverage and co-payments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and dependents
  • Birthday day off
  • SESC membership
  • Univers pharmacy benefit with medication discounts
  • Corporate university with free learning paths and courses
  • Wellhub membership, formerly Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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