Customer Support Supervisor
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Dedale provides strategic intelligence to executives and investors working across the technology sector. Its research covers vertical and horizontal software markets, combining market analysis, focused investigations, and ongoing tracking of industry trends and transactions. With coverage across North America and Europe, Dedale supports investors, corporations, and M&A advisors seeking insight into technology markets and deal activity.
Strategic Client Partner
Drive retention, renewals and account growth for Dedale’s technology intelligence platform and advisory services. Build strategic relationships with private equity, M&A and C-suite clients.
विवरण
- Grow revenue across Dedale’s intelligence platform and advisory services portfolio.
- Sustain strong customer retention.
- Spot and pursue account expansion opportunities.
- Lead upsell, upgrade and cross-sell efforts throughout the customer journey.
- Perform whitespace analysis, account planning and account mapping.
- Partner with Sales support teams across the business.
- Build trusted relationships with private equity partners, M&A directors and C-suite leaders.
- Lead customer onboarding and encourage product adoption.
- Manage renewals end to end, including risk identification, churn prevention and commercial negotiations.
- Hold regular strategic reviews to uncover needs that may lead to advisory engagements or platform upsells.
- Expand accounts through solution-led cross-selling and upselling.
- Develop and deliver growth plans for individual accounts.
- Analyze data to forecast trends and identify whitespace opportunities.
- Represent customer needs and work across teams to shape product updates and features.
आवश्यकताएँ
- Bring around three to five years or more in account management, inside sales, customer success or a related field.
- Have experience in financial or consulting services, intelligence, and/or enterprise SaaS products.
- Demonstrate strength in consultative, value-based selling.
- Be experienced in navigating complex, full-cycle sales, ideally owning the process end to end.
- Build rapport, earn trust and maintain strong relationships across diverse client groups.
- Show a track record of meeting or exceeding performance targets.
- Use data analysis to uncover opportunities and forecast growth trends.
- Have an interest in technology and investing.
- Be willing to work in a startup environment.
- Have the legal right to work in France.
- Be available to attend final interviews at the Paris office.
लाभ
- Applications are reviewed on a rolling basis for an ongoing opportunity.
- Hybrid work arrangement.
- Join an international team and work with global clients.
- Opportunity to work in a startup environment.
- Work across technology, investing, strategic intelligence and advisory services.
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