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Sports Sales Coordinator, Email and SMS Marketing
Coordinate email and SMS campaigns, sports facility sales follow-up, and pickup-game operations for a recreation provider. The remote role is based in Mexico and serves customers across Latin America.
विवरण
- Create and send email and SMS promotions for facility bookings, pickup games, registrations, and offers.
- Group audiences by location, sport, interests, booking history, and engagement.
- Develop and refine welcome, lead follow-up, abandoned booking, reminder, repeat booking, and win-back automations.
- Write English marketing copy and adapt brand assets for mobile-friendly emails.
- Verify audience selections, dates, time zones, prices, links, personalization, and suppression rules before sending.
- Track delivery failures, bounces, complaints, and opt-outs; maintain consent records and list health.
- Test messages, timing, offers, and customer journeys, and report inquiries, bookings, repeat participation, revenue, and engagement.
- Keep facility availability, dates, time slots, capacity, and pricing accurate.
- Handle sports-space inquiries, suggest available options, prepare approved quotes, and follow up through payment.
- Manage the sales pipeline, record commitments, and follow up on renewals and repeat bookings.
- Check availability with operations before making promises and escalate issues beyond assigned authority.
- Create and update pickup-game listings.
- Track registrations and participation levels, using targeted outreach to increase sign-ups.
- Coordinate with game hosts and venue contacts.
- Answer player questions and manage waitlists.
- Flag games with low enrollment, host shortages, or venue issues, and escalate decisions about cancellations, refunds, or safety.
- Record attendance, feedback, and repeat participation to improve future games.
आवश्यकताएँ
- Experience creating email campaigns and marketing automations.
- Practical experience with SMS marketing.
- Strong written and spoken English for conversations with North American customers.
- Comfort following up with leads, explaining offers, and asking for bookings.
- Careful attention to schedules, pricing, customer records, and competing deadlines.
- Experience using a CRM and email or SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.
- Ability to use spreadsheets and reports to assess conversion, bookings, and campaign results.
- Reliable communication and follow-through, taking ownership of the next step until issues are resolved.
- Availability to work evenings and weekends aligned with Toronto/Eastern time.
- Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
- Completion of the Culture Index survey.
- Completion of the English Criteria GAME assessment.
लाभ
- Remote work from Latin America.
- Expected variable commissions of US$500–US$1,000.
- Evening and weekend schedule aligned with Toronto/Eastern time.
- Weekly schedule and commission terms are agreed before hiring.
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