Community Sports Partners
Community Sports Partners
11 – 50 Employees
B2CSports
Community Sports Partners operates premium indoor and outdoor sports facilities and community programs in Mississauga, Ontario. Its venues include professional-grade turf fields, gymnasiums, LED lighting, bleachers, and supporting amenities for sports such as soccer, rugby, field hockey, basketball, and volleyball. The organization serves youth and adult athletes through programs and leagues including SportStars, HoopStars, Mississauga Soccer, and Volleyball Mississauga. It also coordinates facility rentals, tournaments, and training bookings through an online reservation system and the RecRivals app, which provides real-time availability and reservation management. Its primary facilities are located at Applewood Heights and Gordon Graydon.

Sports Sales Coordinator, Email and SMS Marketing

Coordinate email and SMS campaigns, sports facility sales follow-up, and pickup-game operations for a recreation provider. The remote role is based in Mexico and serves customers across Latin America.

Description

  • Create and send email and SMS promotions for facility bookings, pickup games, registrations, and offers.
  • Group audiences by location, sport, interests, booking history, and engagement.
  • Develop and refine welcome, lead follow-up, abandoned booking, reminder, repeat booking, and win-back automations.
  • Write English marketing copy and adapt brand assets for mobile-friendly emails.
  • Verify audience selections, dates, time zones, prices, links, personalization, and suppression rules before sending.
  • Track delivery failures, bounces, complaints, and opt-outs; maintain consent records and list health.
  • Test messages, timing, offers, and customer journeys, and report inquiries, bookings, repeat participation, revenue, and engagement.
  • Keep facility availability, dates, time slots, capacity, and pricing accurate.
  • Handle sports-space inquiries, suggest available options, prepare approved quotes, and follow up through payment.
  • Manage the sales pipeline, record commitments, and follow up on renewals and repeat bookings.
  • Check availability with operations before making promises and escalate issues beyond assigned authority.
  • Create and update pickup-game listings.
  • Track registrations and participation levels, using targeted outreach to increase sign-ups.
  • Coordinate with game hosts and venue contacts.
  • Answer player questions and manage waitlists.
  • Flag games with low enrollment, host shortages, or venue issues, and escalate decisions about cancellations, refunds, or safety.
  • Record attendance, feedback, and repeat participation to improve future games.

Requirements

  • Experience creating email campaigns and marketing automations.
  • Practical experience with SMS marketing.
  • Strong written and spoken English for conversations with North American customers.
  • Comfort following up with leads, explaining offers, and asking for bookings.
  • Careful attention to schedules, pricing, customer records, and competing deadlines.
  • Experience using a CRM and email or SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.
  • Ability to use spreadsheets and reports to assess conversion, bookings, and campaign results.
  • Reliable communication and follow-through, taking ownership of the next step until issues are resolved.
  • Availability to work evenings and weekends aligned with Toronto/Eastern time.
  • Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
  • Completion of the Culture Index survey.
  • Completion of the English Criteria GAME assessment.

Benefits

  • Remote work from Latin America.
  • Expected variable commissions of US$500–US$1,000.
  • Evening and weekend schedule aligned with Toronto/Eastern time.
  • Weekly schedule and commission terms are agreed before hiring.

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