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C.H. Robinson
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Operations Support Specialist - Remote
Remote Operations Support Specialist supporting cybersecurity monitoring infrastructure for U.S. government networks. The role troubleshoots security devices, cloud services, hardware sensors, and customer issues.
विवरण
- Triage incidents involving network security device monitoring
- Resolve lower-tier support requests and escalate issues when necessary
- Investigate and reproduce customer problems involving CIS monitoring services, cloud applications, and cybersecurity products
- Coordinate with third-party vendors and customers on technical troubleshooting, device maintenance, and service outages
- Configure, inventory, and ship Albert hardware sensors
- Coordinate action items with Security Operations Center Analysts and other teams for after-hours and product-related work
- Deliver responsive support to internal stakeholders and members
- Support issue reproduction, fix and workaround testing, and quality assurance for new and enhanced products
- Complete other assigned duties and responsibilities
आवश्यकताएँ
- Bachelor’s degree in computer science or a related field
- At least four years of experience as a security administrator, network administrator, or equivalent practical knowledge
- Working knowledge of security methodologies, processes, and technical solutions, including firewalls and intrusion detection systems
- Strong knowledge of TCP/IP protocols, network analysis, and network and security applications
- Extensive experience using Linux and Windows command-line tools
- Extensive experience troubleshooting applications in Windows, macOS, and Linux environments
- Exceptional attention to detail
- Excellent customer service skills
- Authorization to work in the United States
- Additional relevant experience, or an associate degree combined with relevant experience, may substitute for the bachelor’s degree
- Working knowledge of Unix operating systems
- Experience with Perl, Python, Ansible, and Bash
- Knowledge of IDS technologies such as Suricata
- Knowledge of Agile methodologies
लाभ
- Availability for on-call support during critical incidents
- Inclusive workplace that values diverse backgrounds, experiences, and perspectives
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