Solace je podjetje za podporo pacientom, ki pacientom in njihovim družinam pomaga pri orientaciji v zdravstvenem sistemu ob podpori usposobljenih svetovalcev, vključno z zdravniki, medicinskimi sestrami in drugimi zdravstvenimi delavci. S prilagojenimi telefonskimi in videoposveti Solace pomaga pri nalogah, kot so naročanje zdravstvene oskrbe, komunikacija z zdravstvenimi ekipami, obvladovanje kroničnih bolezni, urejanje zavarovalniških zadev in izpolnjevanje zdravstvene dokumentacije. Njene storitve podpore pacientom krijejo načrti Medicare in Medicare Advantage, kar pacientom omogoča dostop do praktičnih napotkov v celotnem procesu zdravstvene oskrbe.
Remote Healthcare Operations Data Analyst
Improve operations across Solace’s U.S. healthcare advocacy marketplace by analyzing workflows and capacity. Build dashboards and turn complex data into practical recommendations.
Opis
- Identify bottlenecks and inefficiencies in patient journeys and advocate workflows.
- Assess advocate utilization, caseloads, and supply and demand to inform staffing.
- Build and maintain Hex dashboards that reduce manual reporting.
- Give Operations, Product, Marketing, and Finance teams access to self-service metrics.
- Work with Engineering to keep data models accurate and reliable.
- Improve SQL queries and dbt transformations.
- Translate technical findings into clear recommendations for nontechnical audiences.
- Present trends and proposed actions to leadership.
- Analyze structured and semi-structured healthcare operations data, including nested JSON.
- Apply data insights to improve operations, workflows, and resource allocation.
Zahteve
- At least three years of data analytics experience, including work in healthcare operations.
- Understanding of healthcare operations such as intake, scheduling, caseloads, and service-level agreements.
- Advanced SQL and Snowflake skills.
- Strong experience designing interactive dashboards and reports.
- Experience with Hex or comparable notebook-based BI tools; Looker, Tableau, or Metabase experience is useful.
- Experience handling messy structured and semi-structured data, including nested JSON and unstructured datasets.
- Ability to use AI for SQL and analysis, and to validate its output.
- Strong root-cause analysis skills.
- Ability to explain complex data concepts to operators, product managers, and executives.
- Comfort working with ambiguity and changing priorities.
- Must be based in the United States.
- Must be authorized to work in the United States.
- Must not need Solace sponsorship for a U.S. work permit now or in the future.
Ugodnosti
- Equity compensation.
- Remote work.