Solace este o companie de sprijin și reprezentare în domeniul sănătății, care îi ajută pe pacienți și familiile acestora să navigheze prin sistemul de sănătate cu ajutorul unor consilieri experimentați, inclusiv medici, asistenți medicali și alți profesioniști din domeniul sănătății. Prin consultații personalizate telefonice și video, Solace oferă sprijin pentru sarcini precum programarea îngrijirilor, comunicarea cu echipele medicale, gestionarea afecțiunilor cronice, rezolvarea problemelor de asigurare și completarea documentelor medicale. Serviciile sale de sprijin sunt acoperite de planurile Medicare și Medicare Advantage, ajutând pacienții să beneficieze de îndrumare practică pe tot parcursul îngrijirii lor.
Remote Healthcare Operations Data Analyst
Improve operations across Solace’s U.S. healthcare advocacy marketplace by analyzing workflows and capacity. Build dashboards and turn complex data into practical recommendations.
Descriere
- Identify bottlenecks and inefficiencies in patient journeys and advocate workflows.
- Assess advocate utilization, caseloads, and supply and demand to inform staffing.
- Build and maintain Hex dashboards that reduce manual reporting.
- Give Operations, Product, Marketing, and Finance teams access to self-service metrics.
- Work with Engineering to keep data models accurate and reliable.
- Improve SQL queries and dbt transformations.
- Translate technical findings into clear recommendations for nontechnical audiences.
- Present trends and proposed actions to leadership.
- Analyze structured and semi-structured healthcare operations data, including nested JSON.
- Apply data insights to improve operations, workflows, and resource allocation.
Cerințe
- At least three years of data analytics experience, including work in healthcare operations.
- Understanding of healthcare operations such as intake, scheduling, caseloads, and service-level agreements.
- Advanced SQL and Snowflake skills.
- Strong experience designing interactive dashboards and reports.
- Experience with Hex or comparable notebook-based BI tools; Looker, Tableau, or Metabase experience is useful.
- Experience handling messy structured and semi-structured data, including nested JSON and unstructured datasets.
- Ability to use AI for SQL and analysis, and to validate its output.
- Strong root-cause analysis skills.
- Ability to explain complex data concepts to operators, product managers, and executives.
- Comfort working with ambiguity and changing priorities.
- Must be based in the United States.
- Must be authorized to work in the United States.
- Must not need Solace sponsorship for a U.S. work permit now or in the future.
Beneficii
- Equity compensation.
- Remote work.