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Canopius Group
Canopius Group
501 – 1.000 Angajați
AsigurăriFinanțe
Canopius Group este o companie globală de asigurări și reasigurări specializate, care deservește clienți din peste 130 de țări. Activitatea sa de subscriere acoperă asigurările de proprietăți, reasigurările, asigurările maritime, energia și ingineria, precum și asigurările specializate din Regatul Unit, cu sprijinul unor echipe din Regatul Unit, Statele Unite, Bermuda, Singapore și Australia. Compania îmbină acoperirea internațională cu expertiza în gestionarea riscurilor complexe de proprietate și răspundere civilă.
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Senior Customer Outcomes Analyst – Canopius Group (Hybrid, UK)

Support fair value, product governance and FCA Consumer Duty compliance at Canopius Group, a global specialty-lines (re)insurer in the Lloyd’s market.

GBRegatul UnitHibridNormă întreagăSeniorLimbă Obligatorie: englezăAnalist

Descriere

  • Work with underwriting, claims and complaints teams to promote fair value and positive customer outcomes.
  • Review and improve customer materials, including IPIDs, policy wordings and online content.
  • Map and analyse customer journeys to find friction and opportunities to improve.
  • Support and challenge product governance reviews covering target markets, value assessments and outcome testing.
  • Assess Coverholder and Delegated Claims Administrator onboarding and renewal submissions through a customer outcomes lens.
  • Identify, reduce and monitor risks in delegated arrangements.
  • Advise on oversight processes focused on customer outcomes.
  • Attend meetings with Coverholders and Delegated Claims Administrators as needed.
  • Lead the development, collation and interpretation of management information for the Conduct Oversight Forum and other committees.
  • Carry out quality assurance reviews to check that processes are followed and customers receive good outcomes.
  • Serve as a trusted contact for ad hoc business queries.
  • Help design and deliver training for internal teams and external partners.

Cerințe

  • Strong knowledge of FCA Conduct rules, Consumer Duty and equivalent global requirements.
  • Knowledge of the Lloyd’s market and delegated authority business models.
  • Experience analysing management information and connecting it to customer outcomes.
  • Strong stakeholder engagement skills and confidence communicating at all levels.
  • Strong report-writing skills, including the ability to interpret and clearly present complex information.
  • Proficiency with Microsoft Office applications.

Beneficii

  • Hybrid working.
  • Competitive base salary.
  • Non-contributory pension.
  • Discretionary bonus.
  • Family health insurance.
  • Dental cover.
  • Additional benefits supporting financial, physical, social and psychological health.
  • Flexible hybrid working model.
  • Equal employment opportunities.
  • Reasonable adjustments during recruitment and employment.

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