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Canopius Group
Canopius Group
501 – 1,000 Employees
FinanceInsurance
Canopius Group is a global specialty insurance and reinsurance company serving clients across more than 130 countries. Its underwriting business spans Property, Reinsurance, Marine, Energy & Engineering, and UK Specialty, supported by teams based in the UK, US, Bermuda, Singapore, and Australia. The company combines international reach with expertise in complex Property & Casualty risks.
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Senior Customer Outcomes Analyst – Canopius Group (Hybrid, UK)

Support fair value, product governance and FCA Consumer Duty compliance at Canopius Group, a global specialty-lines (re)insurer in the Lloyd’s market.

GBUnited KingdomHybridFull-timeSeniorEnglish RequiredAnalyst

Description

  • Work with underwriting, claims and complaints teams to promote fair value and positive customer outcomes.
  • Review and improve customer materials, including IPIDs, policy wordings and online content.
  • Map and analyse customer journeys to find friction and opportunities to improve.
  • Support and challenge product governance reviews covering target markets, value assessments and outcome testing.
  • Assess Coverholder and Delegated Claims Administrator onboarding and renewal submissions through a customer outcomes lens.
  • Identify, reduce and monitor risks in delegated arrangements.
  • Advise on oversight processes focused on customer outcomes.
  • Attend meetings with Coverholders and Delegated Claims Administrators as needed.
  • Lead the development, collation and interpretation of management information for the Conduct Oversight Forum and other committees.
  • Carry out quality assurance reviews to check that processes are followed and customers receive good outcomes.
  • Serve as a trusted contact for ad hoc business queries.
  • Help design and deliver training for internal teams and external partners.

Requirements

  • Strong knowledge of FCA Conduct rules, Consumer Duty and equivalent global requirements.
  • Knowledge of the Lloyd’s market and delegated authority business models.
  • Experience analysing management information and connecting it to customer outcomes.
  • Strong stakeholder engagement skills and confidence communicating at all levels.
  • Strong report-writing skills, including the ability to interpret and clearly present complex information.
  • Proficiency with Microsoft Office applications.

Benefits

  • Hybrid working.
  • Competitive base salary.
  • Non-contributory pension.
  • Discretionary bonus.
  • Family health insurance.
  • Dental cover.
  • Additional benefits supporting financial, physical, social and psychological health.
  • Flexible hybrid working model.
  • Equal employment opportunities.
  • Reasonable adjustments during recruitment and employment.

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