Cox Enterprises este o companie de comunicații, media și servicii auto, fondată în 1898. Printre activitățile sale se numără Cox Communications și Cox Automotive, care oferă conectivitate, soluții tehnologice pentru companii și servicii auto. Compania se concentrează pe construirea unei lumi mai conectate, mobile și sustenabile, desfășurându-și activitatea în domeniile telecomunicațiilor, industriei auto și transporturilor. Cox Enterprises pune accent pe inovație, incluziune, sustenabilitate și impact social, iar forța sa de muncă numeroasă susține oportunități într-o gamă largă de funcții de business și tehnologie.
Remote Billing Specialist - Cox Enterprises
Process invoices, payments, credits, and account adjustments for Cox Automotive while assisting customers by phone and email. Investigate billing discrepancies, maintain account records, and coordinate resolutions with internal teams.
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Wyoming16 $ – 24 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăSpecialist în facturareDescriere
- Serve as a first point of contact for inbound customer questions by phone and email
- Coordinate with internal departments to assist customers and colleagues
- Complete billing transactions, invoices, credits, and account adjustments accurately and on schedule
- Create and maintain customer accounts in billing systems
- Check and audit billing data for accuracy and completeness
- Investigate and resolve billing discrepancies, payment problems, and customer questions
- Apply payments and account adjustments accurately
- Review billing reports to identify exceptions and emerging issues
- Support collection activities and payment follow-up
- Obtain information from internal teams to address billing concerns
- Keep account records and related documentation accurate and current
- Apply company billing procedures, policies, and regulatory requirements
- Contribute to initiatives that improve billing accuracy and operational efficiency
- Complete additional duties as assigned
Cerințe
- High school diploma or GED plus at least two years of billing experience, ideally in a customer-facing position
- A degree or certification beyond a high school diploma or GED may substitute for some experience, with at least one year of relevant experience required
- Able to explain issues clearly, record resolutions, and identify when escalation is necessary
- Strong written and verbal communication abilities
- Sound accounting, organization, detail-management, and time-management skills
- Proficiency with Excel, Word, PowerPoint, Outlook, Oracle, and other business software
- Customer or vendor support experience with a demonstrated record of effective service
- Successful completion of a pre-employment drug screening
- Current authorization to work in the United States without present or future employer sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available now or later.
- benefits
Beneficii
- At least 6.67 hours of paid time off accrued each month
- Seven paid holidays per calendar year
- Bereavement leave
- Paid time off for voting
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid leave options including sick leave, parental leave, flexible vacation or wellness days, and/or PTO
- Reasonable accommodations for qualified applicants or employees with disabilities when requested