ECSO CLOUD
ECSO CLOUD
ECSO CLOUD este un furnizor de servicii cloud și centre de date cu sediul în Germania, care deservește companiile prin infrastructură VPS și de calcul în cloud. Instanțele sale GEN2 utilizează procesoare Intel Xeon Gold, memorie DDR4 și stocare NVMe, susținute de conectivitate cu lățime de bandă mare și latență redusă, mai multe puncte de interconectare și protecție DDoS premium. Compania oferă, de asemenea, asistență internațională pentru întreprinderi 24/7 și acorduri privind nivelul serviciilor, punând accent pe furnizarea rapidă, prețurile competitive și performanța fiabilă a rețelei pentru sarcini de lucru globale.

IT Customer Support Intern - Remote

Support ECSO CLOUD’s cloud hosting and colocation services as an IT customer support intern. Handle helpdesk requests, maintain hardware and software, troubleshoot issues, and assist with IT rollouts.

Descriere

  • Provide daily first- and second-level support alongside the IT support team
  • Manage support requests received by email and through the ticketing system
  • Install, configure, and maintain hardware and software
  • Investigate and resolve technical issues with guidance from experienced colleagues
  • Maintain documentation for IT processes and support cases
  • Contribute to internal IT projects and rollout activities

Cerințe

  • Basic familiarity with Windows and/or Linux operating systems
  • Demonstrated interest in networking, cloud services, and IT security
  • Prior IT support experience is helpful but not essential
  • Analytical mindset with an organized working style and strong problem-solving ability
  • Collaborative attitude, excellent communication skills, and enthusiasm for working with people

Beneficii

  • Gain exposure to modern IT environments and cloud technologies
  • Build practical experience within a dynamic team
  • Receive individual support while contributing your own knowledge
  • Work flexible hours with remote options where applicable
  • Potential for continued collaboration after completing the internship

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