ECSO CLOUD
ECSO CLOUD
11 – 50 Employees
ConsultingHardwareLogistics
ECSO CLOUD is a Germany-based cloud and datacenter provider serving businesses with VPS and cloud compute infrastructure. Its GEN2 instances use Intel Xeon Gold processors, DDR4 memory, and NVMe storage, supported by high-bandwidth, low-latency connectivity, multiple peering points, and premium DDoS protection. The company also provides 24/7 international enterprise support and service-level agreements, with a focus on rapid provisioning, competitive pricing, and dependable network performance across global workloads.

IT Customer Support Intern - Remote

Support ECSO CLOUD’s cloud hosting and colocation services as an IT customer support intern. Handle helpdesk requests, maintain hardware and software, troubleshoot issues, and assist with IT rollouts.

Description

  • Provide daily first- and second-level support alongside the IT support team
  • Manage support requests received by email and through the ticketing system
  • Install, configure, and maintain hardware and software
  • Investigate and resolve technical issues with guidance from experienced colleagues
  • Maintain documentation for IT processes and support cases
  • Contribute to internal IT projects and rollout activities

Requirements

  • Basic familiarity with Windows and/or Linux operating systems
  • Demonstrated interest in networking, cloud services, and IT security
  • Prior IT support experience is helpful but not essential
  • Analytical mindset with an organized working style and strong problem-solving ability
  • Collaborative attitude, excellent communication skills, and enthusiasm for working with people

Benefits

  • Gain exposure to modern IT environments and cloud technologies
  • Build practical experience within a dynamic team
  • Receive individual support while contributing your own knowledge
  • Work flexible hours with remote options where applicable
  • Potential for continued collaboration after completing the internship

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