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Sun Life
Sun Life
Sponsor pentru viza H1BAsistență medicalăConsultanțăFinanțe
Sun Life este o companie globală de servicii financiare cu sediul în Toronto, Canada. Înființată în 1865, compania oferă soluții de asigurare, investiții, consultanță financiară, administrarea averii, servicii de sănătate și administrarea activelor pentru persoane fizice, companii și instituții. Sun Life operează în America de Nord, Asia și Europa, combinând serviciile financiare cu oferte axate pe sănătate și punând accent pe sustenabilitate, diversitate și incluziune, precum și pe impactul asupra comunității. Gama sa largă de activități sprijină echipe care lucrează în domeniul financiar, al asistenței medicale, al consultanței și al serviciilor conexe.
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Bilingual Document Specialist - Waterloo Hybrid

Prepare and update Group Benefits contracts and employee handbooks for Sun Life Canada in a bilingual role. Collaborate with internal partners to turn plan designs into accurate, client-ready documentation.

CACanada
52.500 $ – 81.500 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Process new business and revision documents accurately and on schedule
  • Draft and update client contracts and employee handbooks
  • Handle questions from internal business partners
  • Review plan designs, clarify details, and confirm accurate outcomes
  • Evaluate customer needs and recommend suitable system configurations
  • Work with Service Representatives, Implementation Specialists, and Advisors to clarify plan requirements
  • Balance competing priorities in a cross-functional work environment
  • Investigate and resolve escalated concerns and complaints
  • Set and negotiate delivery dates aligned with customer expectations
  • Contribute to projects as required

Cerințe

  • Fluency in both French and English is required
  • Strong written and verbal communication skills, including demonstrated customer service ability
  • Analytical mindset with close attention to detail and effective problem-solving skills
  • Negotiation ability focused on practical outcomes and solution development
  • Well organized and capable of managing multiple tasks against deadlines
  • Comfort working independently and collaboratively
  • Able to perform under pressure, respond to customer needs, and adapt to change
  • Familiarity with Group Benefits is preferred
  • Understanding of Plan Administration systems and their interdependencies is preferred

Beneficii

  • Access to varied career paths and broad networking opportunities
  • Flexible benefits available from the start of employment for you and your family
  • Respectful and inclusive workplace culture
  • Hybrid work arrangements combining office and virtual work according to business, client, and employee needs

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