Sun Life
Sun Life
Sun Life — штаб-пәтері Канаданың Торонто қаласында орналасқан жаһандық қаржылық қызметтер компаниясы. 1865 жылы құрылған компания жеке тұлғаларға, бизнеске және ұйымдарға сақтандыру, инвестициялау, қаржылық кеңес беру, әл-ауқатты басқару, денсаулық сақтау және активтерді басқару шешімдерін ұсынады. Sun Life Солтүстік Америкада, Азияда және Еуропада жұмыс істейді, қаржылық қызметтерді денсаулыққа бағытталған ұсыныстармен ұштастыра отырып, тұрақтылыққа, әртүрлілік пен инклюзияға және қоғамға әсер етуге басымдық береді. Оның ауқымды қызметі қаржы, денсаулық сақтау, консалтинг және онымен байланысты қызметтер салаларында жұмыс істейтін командаларды қолдайды.

Bilingual Document Specialist - Waterloo Hybrid

Prepare and update Group Benefits contracts and employee handbooks for Sun Life Canada in a bilingual role. Collaborate with internal partners to turn plan designs into accurate, client-ready documentation.

Сипаттама

  • Process new business and revision documents accurately and on schedule
  • Draft and update client contracts and employee handbooks
  • Handle questions from internal business partners
  • Review plan designs, clarify details, and confirm accurate outcomes
  • Evaluate customer needs and recommend suitable system configurations
  • Work with Service Representatives, Implementation Specialists, and Advisors to clarify plan requirements
  • Balance competing priorities in a cross-functional work environment
  • Investigate and resolve escalated concerns and complaints
  • Set and negotiate delivery dates aligned with customer expectations
  • Contribute to projects as required

Талаптар

  • Fluency in both French and English is required
  • Strong written and verbal communication skills, including demonstrated customer service ability
  • Analytical mindset with close attention to detail and effective problem-solving skills
  • Negotiation ability focused on practical outcomes and solution development
  • Well organized and capable of managing multiple tasks against deadlines
  • Comfort working independently and collaboratively
  • Able to perform under pressure, respond to customer needs, and adapt to change
  • Familiarity with Group Benefits is preferred
  • Understanding of Plan Administration systems and their interdependencies is preferred

Артықшылықтар

  • Access to varied career paths and broad networking opportunities
  • Flexible benefits available from the start of employment for you and your family
  • Respectful and inclusive workplace culture
  • Hybrid work arrangements combining office and virtual work according to business, client, and employee needs

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