Litera
Litera
Litera бүкіл әлемдегі заң фирмалары мен заң бөлімдеріне арналған құқықтық технологияларды әзірлейді. Компания құқықтық жұмыс үдерістерін, бірлескен жұмысты және деректерді басқару құралдарын жасанды интеллектпен ұштастырады. Оның өнімдер портфолиосы құжаттарды жасау мен автоматтандыруды, бірлескен тексеруді, метадеректерді жоюды және құқықтық жұмыс үдерістерін кең ауқымда басқаруды қолдайды. Бұл мамандарға істерге қатысты жұмысты жүйелеуге және қызметтерді тиімдірек көрсетуге көмектеседі. Құқықтық технологиялар саласында 25 жылдан астам тәжірибесі бар Litera құқық пен жасанды интеллект тоғысындағы ұйымдарға қызмет көрсетеді.

Senior Customer Success Manager – Hybrid

Help small and midsize law firms achieve value from Litera’s legal technology. Lead onboarding, product adoption, renewals, and long-term customer loyalty through data-driven success planning.

Сипаттама

  • Lead customer onboarding and develop success plans that reflect shared partnership objectives.
  • Use product-usage data to anticipate challenges and reduce renewal risk.
  • Find ways to expand customers’ use of Litera while addressing emerging business needs.
  • Represent customer perspectives internally and maintain alignment among stakeholders.
  • Manage onboarding milestones and deliver business review presentations.
  • Collaborate with Sales, Product, and Marketing teams.
  • Share customer outcomes and insights to help shape business priorities.
  • Advance adoption, engagement, satisfaction, renewals, recurring revenue, and lasting customer loyalty.

Талаптар

  • Strong commitment to customer success and consistently high-quality service.
  • Excellent presentation, verbal, and written communication abilities.
  • Ability to listen carefully, show empathy, and understand professional-services clients’ needs.
  • Adaptable, curious, and quick-thinking in a rapidly changing environment.

Артықшылықтар

  • Hybrid work arrangement.
  • Opportunities to grow through stretch assignments, increased visibility, and career development.
  • Inclusive workplace with support for accommodations.
  • Collaboration with colleagues across global teams.
  • Eligibility for performance-based commission.

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