SCAN
SCAN
SCAN — қарт адамдардың дені сау әрі тәуелсіз өмір сүруіне көмектесуге бағытталған миссиясы айқын денсаулық сақтау ұйымы. 1977 жылы құрылған ұйым медициналық сақтандыруды үйде және виртуалды форматта көрсетілетін алғашқы медициналық-санитариялық көмек, күтім көрсетушілерді қолдау, үйден шыға алмайтын ересектерге арналған бағдарламалар және осал топтарға бағытталған мамандандырылған көмек сияқты дәлелдерге негізделген, пациентке бағдарланған қызметтермен ұштастырады. SCAN сондай-ақ қарт адамдардың үйде тұруына арналған жаңа күтім үлгілері мен ресурстарын әзірлейтін ұйымдармен серіктес болып, оларға инвестиция салады.

Grievances and Appeals Coordinator – Medicare Part C and D | SCAN

Coordinate Medicare Part C and D grievance resolution and support members and service teams at SCAN, a nonprofit health organization serving older adults.

Сипаттама

  • Lead Member Services Representatives who assist members and related individuals and groups.
  • Handle Medicare Part C and D grievances through resolution.
  • Respond to member inquiries and connect members with appropriate service providers.
  • Apply procedures to verify member identity, enrollment status, and eligibility for services.
  • Keep membership databases and records accurate and up to date.
  • Recommend service or program changes based on member feedback and coverage gaps.
  • Support member retention or renewal efforts as needed.
  • Advance SCAN’s vision and goals.
  • Carry out other assigned duties.

Талаптар

  • 0–3 years of related experience handling grievances and appeals for a health plan, healthcare provider, or managed care organization.
  • Current or previous experience resolving Medicare Part C and D grievances is highly desirable.
  • High school diploma or equivalent experience required.
  • Comprehensive knowledge of grievance and appeals matters.
  • Customer service skills.
  • Ability to work with minimal supervision.
  • Ability to manage complex issues and refer only the most complex cases to higher-level staff.
  • Ability to lead, coach, or mentor a subordinate group; may serve as a lead or first-level supervisor.
  • Basic technical skills relevant to the role.
  • Advanced Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Experience with IKA, MHK, or QNXT preferred.
  • Basic problem-solving skills.
  • Strong communication and interpersonal skills.
  • Background check required.

Артықшылықтар

  • Annual employee bonus program.
  • Wellness program.
  • Generous paid time off.
  • Eleven paid holidays each year.
  • One floating holiday.
  • One birthday holiday.
  • 401(k) retirement savings plan with employer match and contribution.
  • Employee recognition program.
  • Tuition reimbursement.
  • Inclusive benefits.
  • Equal employment opportunity and affirmative action workplace.

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