Endurance
Endurance
1,001 – 5,000 Employees
H1B Visa SponsorB2BFinanceInsurance
Endurance is a global insurance and reinsurance company serving corporate and institutional clients with coverage for complex property, casualty, and specialty risks. Its work spans multinational insurance solutions, claims handling, and risk management across sectors including marine, aviation, energy, cyber, and financial services. Endurance develops tailored products distributed through brokers and combines underwriting, financial strength, and claims expertise to help clients manage evolving commercial exposures.

VP, Head of Claims – Belgium and Netherlands

Lead Sompo’s insurance claims operations across Belgium and the Netherlands, overseeing teams, complex losses, reserves, service providers, clients, and brokers.

Description

  • Build and lead an efficient, effective, and scalable Claims Department for Belgium and the Netherlands
  • Drive strong customer satisfaction and claims experiences through direct and delegated claims handling and risk management processes
  • Analyze complex, high-profile, and high-exposure losses and provide actionable insight
  • Oversee claims metrics and reporting obligations
  • Deliver agreed claims services to clients and brokers promptly and professionally
  • Negotiate claim settlements and set appropriate claims reserves
  • Maintain compliance with corporate governance standards, the risk management framework, risk analysis and investigation procedures, and the Insurance Claims Handling Manual
  • Track service-provider KPIs and support the effective operation of outsourced claims handling
  • Contribute as a senior leader within Sompo’s global claims organization
  • Coach junior colleagues and manage the most senior members of the team
  • Promote close collaboration between the claims function and other areas of the company
  • Provide management information that supports continuous improvement in underwriting quality
  • Develop and maintain relationships with key clients and brokers
  • Manage partnerships with TPAs, outsourcing providers, panel lawyers, and loss adjusters

Requirements

  • Strong knowledge of the Belgium and Netherlands insurance market
  • A degree is required; a legal qualification is desirable
  • Experience managing teams and claims handlers
  • Advanced technical claims expertise across multiple lines of business
  • Excellent written and spoken Dutch and English
  • Professional proficiency in French
  • Able to contribute hands-on while leading, taking ownership, and using initiative
  • Entrepreneurial mindset focused on building an efficient organization and delivering excellent customer service
  • Highly organized, with strong attention to detail
  • Effective problem-solving skills
  • Excellent interpersonal and written communication skills
  • Comfort working in a collaborative, team-oriented environment

Benefits

  • Competitive compensation and benefits programs for eligible employees
  • Performance-based incentive awards tied to overall company and individual results
  • Health and wellness benefits
  • Retirement and savings plans
  • Global parental leave and adoption assistance
  • Employee assistance program
  • Tuition reimbursement and professional qualification support

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