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NCR Atleos develops self-service financial technology for banks, financial institutions, and retailers worldwide. Its products and services include ATM-as-a-Service, ATM software, managed ATM operations, card-free cash access, and mobile cash withdrawal. By combining ATM infrastructure, software, and end-to-end outsourcing, the company helps organizations expand access to cash while simplifying operations and improving customer experiences. NCR Atleos operates an independent global ATM network and works across banking, fintech, and enterprise technology.
Technical Consultant V at NCR Atleos (Remote, Rhode Island)
Support NCR Atleos financial software used with ATMs and cash recyclers. Install, test, troubleshoot, and resolve software issues across customer environments.
Description
- Assess, install, unit-test, troubleshoot, and support software solutions aligned with business and operational requirements.
- Develop periodic expertise in multi-vendor platforms, security, manageability, performance, consumer flows, transactions, maintenance operations, and message formats.
- Anticipate internal and external customer needs while maintaining a strong commitment to customer satisfaction.
- Analyze, install, configure, and troubleshoot software.
- Evaluate requirements functionally and determine implementation effort within customer environments.
- Configure foundational software in customer environments.
- Run unit tests, track defects, and implement changes according to test plans and functional requirements.
- Diagnose, isolate, and correct system failures caused by software code defects.
- Define acceptance criteria and quality objectives.
- Provide estimates, goals, standards, constraints, and dependencies for statements of work and software development plans.
- Perform quality assurance throughout end-to-end testing processes.
- Lead the analysis and resolution of software issues identified during testing.
- Prepare software for distribution to customers or networks.
- Ensure software can be installed through distribution, bare-metal installation, and local update processes.
- Support field teams during laboratory installations, certifications, and training.
- Lead the analysis and resolution of software issues identified during customer acceptance testing.
- Resolve production issues escalated by Level 3 Support.
- Create hot fixes and run integration tests before delivery to QA.
Requirements
- Experience in the ATM or kiosk self-service industry.
- Bachelor’s degree or equivalent accreditation in computer science, information systems, or another technical discipline.
- Experience leading technical projects and coordinating project resources.
- Experience with Microsoft operating systems, specifically Windows 10 and Windows 7.
- Experience installing and supporting hardware devices and drivers.
- Experience installing and configuring Windows applications.
- Experience troubleshooting network protocols and services, including TCP/IP, Internet Information Services, and remote access.
- Understanding of client-server application architectures.
- Experience creating and leading group presentations, hosting web seminars, and speaking publicly.
- Availability for some shift work may be required.
- Employment offers are contingent on passing the screening criteria applicable to the position.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Short- and long-term disability coverage
- Paid vacation
- 401(k)
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