Northwestern Medicine
Northwestern Medicine
Northwestern Medicine is a large healthcare organization providing hospital care, specialized services, advanced treatments, and surgical procedures. Its network combines patient care with clinical research and medical education, supporting work on complex conditions and contributing to developments in areas such as autoimmune disease and cancer treatment. The organization also offers services including telehealth, urgent care, financial assistance, vaccination programs, and multilingual support, reflecting its focus on accessible, safe, and coordinated care.

Technical Analyst, CMDB/ITSM

Support CMDB and ITSM governance, ServiceNow solutions, and reliable technology operations for Northwestern Medicine. Coordinate projects, customer support, system improvements, and on-call service continuity.

Description

  • Manage ITSM processes and standards throughout the service lifecycle
  • Maintain stable, continuous ITSM services in primary and backup roles
  • Coordinate ITSM governance through operational reviews, data maintenance, and lifecycle activities
  • Improve ITSM maturity using data analysis, automation opportunities, and enhanced ServiceNow solutions
  • Build expertise in assigned systems and services, including their integrations
  • Advise on computing platforms and support systems integration
  • Translate end-user requests into software functionality
  • Evaluate system performance and capacity, then provide recommendations
  • Coordinate problem investigation and resolution with vendors and manufacturers
  • Address customer needs and track issues through resolution
  • Support technical teams and customers across project and operational activities
  • Contribute to project planning, design, development, testing, and implementation
  • Assess business requirements, recommend system changes, prepare technical specifications, and implement approved changes
  • Mentor Associate Analysts and serve as a resource for application team members
  • Contribute content to the IS Knowledge Repository
  • Participate in on-call support to maintain system availability and performance

Requirements

  • At least three years of technical experience
  • Strong verbal and written communication skills
  • Bachelor’s degree in a related field preferred, or equivalent experience
  • At least three years of experience in the core discipline within healthcare preferred
  • Availability to participate in on-call support
  • If offered employment, successful completion of a criminal-history background check and authorization/disclosure form

Benefits

  • Competitive benefits package
  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • Lifecycle benefits
  • Resources for physical, emotional, and financial well-being
  • Protection against unexpected life events

Related Jobs