Community Sports Partners
Community Sports Partners
11 – 50 Employees
B2CSports
Community Sports Partners operates premium indoor and outdoor sports facilities and community programs in Mississauga, Ontario. Its venues include professional-grade turf fields, gymnasiums, LED lighting, bleachers, and supporting amenities for sports such as soccer, rugby, field hockey, basketball, and volleyball. The organization serves youth and adult athletes through programs and leagues including SportStars, HoopStars, Mississauga Soccer, and Volleyball Mississauga. It also coordinates facility rentals, tournaments, and training bookings through an online reservation system and the RecRivals app, which provides real-time availability and reservation management. Its primary facilities are located at Applewood Heights and Gordon Graydon.

Sports Sales Coordinator

Coordinate email and SMS marketing, facility bookings, sales follow-up, and pickup-game participation. Community Sports Partners operates sports and recreation businesses across Latin America.

Description

  • Plan and send email and SMS campaigns for facility bookings, pickup games, registrations, and promotions
  • Segment audiences using location, sport, interests, booking history, and engagement
  • Build and refine welcome, lead follow-up, abandoned-booking, reminder, repeat-booking, and win-back automations
  • Write English marketing copy and adapt brand assets for mobile-friendly emails
  • Verify audience settings, dates, time zones, pricing, links, personalization, and suppression rules before campaigns go live
  • Monitor delivery issues, bounces, complaints, and opt-outs; maintain consent records and list health
  • Test messages, timing, offers, and customer journeys; report enquiries, paid bookings, repeat participation, revenue, and engagement
  • Keep facility availability, dates, time slots, capacity, and approved prices accurate
  • Answer facility enquiries, recommend available times, prepare approved quotes, and follow bookings through payment confirmation
  • Maintain the sales pipeline, record commitments, and pursue renewals and repeat bookings
  • Work with operations and escalate pricing, contract terms, or conflicts beyond assigned authority
  • Create and update pickup-game listings
  • Track registrations and capacity, and use targeted outreach to fill open places
  • Coordinate schedules and details with local hosts and venue contacts
  • Handle player questions and waitlists, and communicate approved changes
  • Flag under-enrolled games, host shortages, and venue issues; escalate cancellation, refund, and safety decisions
  • Track attendance, feedback, and returning players to improve future games
  • Learn inventory, customer journeys, and internal processes; review campaigns and establish follow-up and quality checks
  • Manage the campaign calendar and sales pipeline, improve automations, and keep pickup-game coordination reliable

Requirements

  • Practical experience creating email campaigns and automations
  • Direct experience with SMS marketing
  • Strong written and spoken English for conversations with North American customers
  • Confidence following up with leads, explaining offers, and asking customers to book
  • Careful attention to schedules, pricing, customer records, and competing deadlines
  • Experience using a CRM and email or SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools
  • Ability to use spreadsheets and reports to interpret conversion, bookings, and campaign results
  • Reliable communication and willingness to take ownership of follow-up until issues are resolved
  • Availability for evening and weekend shifts aligned with Toronto or Eastern time
  • Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is an asset
  • Completion of the Culture Index survey
  • Completion of the English Criteria GAME assessment

Benefits

  • Remote work from Latin America
  • Expected variable commissions of US$500–US$1,000
  • Evening and weekend shifts aligned with Toronto or Eastern time
  • Weekly schedule and commission terms will be agreed before hiring

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