SentinelOne is a cybersecurity company founded in 2013 that develops AI-driven protection for endpoints, cloud environments, and digital identities. Its Singularity platform brings together threat detection, endpoint and cloud security, vulnerability management, threat intelligence, threat hunting, and log analytics in an integrated enterprise security offering.
Serving organizations across industries including consulting, healthcare, and logistics, SentinelOne focuses on real-time threat protection, risk reduction, and operational efficiency. The company supports enterprise customers worldwide with scalable security solutions and has been recognized by Gartner as a Leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years.
Senior Manager, Customer Strategy & Operations at SentinelOne (Remote)
Lead strategic planning, business intelligence, and cross-functional execution for SentinelOne’s Customer Strategy & Operations organization. Improve customer and partner operations supporting the company’s AI-native cybersecurity platform.
Description
- Act as the strategic and operational partner to the Senior Director of Customer Strategy & Operations.
- Lead high-priority cross-functional initiatives, prepare decisions, clarify trade-offs, resolve organizational challenges, and keep leaders focused on critical priorities.
- Evaluate and implement tooling, automation, and AI in partnership with IT, Product, Engineering, and other functional leaders.
- Coordinate cross-functional resources and workstreams, monitor milestones, and align services, product, and partner priorities.
- Own business analysis and intelligence, including metrics, OKRs, performance monitoring, root-cause analysis, and executive follow-up.
- Lead strategic planning and quarterly project management for priority initiatives.
- Manage revenue-allocation and margin-blending analysis for staff and non-staff resources.
- Support initiatives across Services & Partners, Renewals & NRR, and Customer Intelligence & Communications.
- Combine Field, Channel, and Customer feedback with performance metrics to identify inflection points and recommend improvements or strategic shifts.
- Contribute to partnership strategy and go-to-market execution.
- Convert organizational priorities into OKRs and KPIs, establish measurement frameworks, and communicate progress.
- Deliver executive reporting on initiative status, business impact, risks, and decisions required.
- Establish and maintain the Customer Strategy & Operations operating cadence, including executive updates, operating reviews, decision records, and initiative tracking.
- Create frameworks, business cases, and analyses that enable faster, better-informed leadership decisions.
- Identify operational friction and recurring customer-experience failures, then turn those findings into process, tooling, or organizational improvements.
Requirements
- At least seven years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role at a technology or SaaS company.
- Experience partnering closely with Services, Renewals, Sales, and Business Strategy teams.
- Strong analytical and financial capabilities, including experience developing business cases, financial models, margin analyses, and data-backed recommendations for senior leaders.
- Proven ability to lead cross-functional work across multiple organizations without direct authority, build alignment, monitor delivery, and escalate issues effectively.
- Experience serving as a strategic partner to senior leaders by preparing decisions, defining trade-offs, and turning complex operational data into clear recommendations.
- Understanding of market research and data-analysis methods, with the ability to convert metrics into strategic insights.
- Excellent communication, interpersonal, and problem-solving abilities, with demonstrated skill influencing and collaborating across all organizational levels.
- Strong project-management capabilities and the ability to prioritize work and meet deadlines in a fast-moving environment.
- Experience evaluating and implementing tooling, automation, or AI in customer-facing or operational teams.
- Bachelor’s degree or equivalent experience.
- SentinelOne participates in the E-Verify Program for all U.S.-based roles.
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible paid time off
- Paid company holidays and sick leave
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Life and disability insurance
- Health and dependent care flexible spending accounts
- Voluntary hospital, accident, and critical-illness benefits
- Employee Assistance Program (EAP)
- ARAG prepaid legal services
- Nationwide pet insurance
- Cancer Care program
- Global business-travel medical insurance
- Home-office allowance
- Mobile-phone reimbursement
- Wellness coach
- Wellness or gym reimbursement
- Fertility coverage
- Adoption and surrogacy reimbursement