Mars Customer Manager, Wegmans Account, Illinois Remote
MarsLead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
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Independence Pet Group is a North American pet insurance and services organization serving more than 800,000 pets across the United States and Canada. The company develops insurance products and services designed to support pets throughout their lives, including underwriting options, turnkey solutions for partners, and consumer-facing coverage. Through its portfolio of pet insurance brands, Independence Pet Group works across insurance, consumer services, and pet wellness to help strengthen the relationship between pets and their owners.
Senior Data Analyst (Remote - United States)
Senior Data Analyst creating dashboards, forecasts, and customer insights for Clarus’s pet healthcare technology business. The role supports sales, retention, product adoption, and partner performance.
Description
- Act as a strategic analytics partner to Sales, Customer Success, Product, Finance, and other teams
- Deliver analysis using sales, CRM, customer, campaign, product usage, and engagement data
- Produce dependable forecasts, dashboards, recurring reports, and actionable insights
- Improve pipeline visibility, commercial performance, retention, product adoption, and partner outcomes
- Translate reporting needs and business questions into dashboards, reports, datasets, queries, metrics, and analytical models
- Build and enhance recurring reports and dashboards with Power BI, Tableau, Excel, Zoho Analytics, or comparable tools
- Develop reusable datasets, SQL queries, and data models
- Define and document KPI calculations, reporting assumptions, and source data
- Create accurate, intuitive, scalable reporting for operational and executive audiences
- Collaborate with Sales, Customer Success, Marketing, Product, Finance, and leadership to clarify analytical needs and strengthen decisions
- Manage recurring reporting alongside ad hoc analysis and strategic initiatives
- Assess lead management, including sources, routing, follow-up, aging, conversion, and pipeline leakage
- Track sales activity, account performance, engagement, revenue, renewals, expansion, and churn
- Evaluate sales drivers, growth, and underperformance across accounts, segments, cohorts, channels, and external partners
- Develop and maintain customer health scoring methods
- Analyze the customer journey from acquisition through activation, engagement, adoption, retention, renewal, expansion, and churn
- Use user activity and product engagement data to inform Product, Customer Success, and customer or partner reporting
- Create customer performance scorecards for account reviews, renewal planning, and internal or external QBRs
- Measure marketing campaign reach, engagement, lead quality, conversion, cohort results, attribution, and downstream pipeline impact
- Prepare executive-ready summaries, presentations, scorecards, and reporting materials
- Surface issues in data quality, reporting visibility, segmentation, and metric definitions
- Increase adoption of dashboards, KPIs, scorecards, and reporting practices through documentation, training, and stakeholder engagement
Requirements
- Bachelor’s degree or higher in analytics, business, economics, statistics, finance, information systems, marketing, or a related field, or equivalent professional experience
- Demonstrated success in sales, revenue, business intelligence, customer, marketing, or related analytics
- Preferred five or more years of relevant experience, with demonstrated industry knowledge, analytical capability, initiative, and business impact
- Strong SQL and Python capabilities
- Experience developing business dashboards and reporting with Power BI or Tableau
- Experience using Zoho Analytics or another CRM-connected analytics platform
- Experience working with CRM data, sales pipelines, funnels, customer activity, and commercial performance
- Strong knowledge of forecasting, segmentation, conversion, retention, renewal, churn, and customer lifecycle metrics
- Ability to gather business requirements and turn them into clear analytical deliverables
- Excellent written and verbal communication, including presenting findings to senior leaders and non-technical audiences
- Meticulous attention to data accuracy, consistency, documentation, and reporting quality
- Experience in animal health, veterinary services, pet insurance, insurance, SaaS, fintech, health technology, or a comparable field is highly desirable
- Intellectual curiosity, resourcefulness, and motivation to understand the business
- Takes initiative, anticipates needs, and advances work without detailed direction
- Comfort working in an evolving, high-growth environment
- Able to shift between hands-on analysis, stakeholder discussions, and executive communication
- Able to manage deliverables while improving the processes behind them
- Builds trust through accurate work, clear communication, and reliable follow-through
- US travel is required
- Candidates in EST or CST time zones are strongly preferred
Benefits
- Healthcare, parental leave, and career advancement opportunities
- Comprehensive medical, dental, and vision insurance
- Company-provided basic life insurance at no employee cost
- Company-paid short- and long-term disability coverage
- Twelve weeks of fully paid parental leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal paid time off
- Paid holidays and a company-wide Wellness Day
- Paid time for volunteering with nonprofit organizations
- Pet-friendly office environment
- Commuter benefits
- Group pet insurance
- On-the-job training and skills development
- Employee Assistance Program (EAP)
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