Lightspeed Commerce
Lightspeed Commerce
1,001 – 5,000 Employees
RetailSaaS
Lightspeed Commerce is a SaaS company developing cloud-based point-of-sale and payments technology for retailers, restaurants, golf businesses, and wholesalers. Its platform brings together omnichannel sales, inventory management, eCommerce, payments and reconciliation, workforce and payroll tools, analytics including Lightspeed AI, hardware integrations, business funding, and wholesale capabilities through NuORDER. The company focuses on scalable, configurable systems for multi-location businesses and supports approximately 150,000 customer locations worldwide. Roles at Lightspeed Commerce contribute to products that connect in-person and online commerce across a range of business sectors.

Revenue Operations Manager, B2B GTM

Lead B2B go-to-market analytics, forecasting, and KPI strategy at Lightspeed Commerce. Strengthen revenue operations for a global commerce platform.

Description

  • Build and manage a high-performing Revenue Operations team supporting the B2B business.
  • Create and develop a best-in-class Revenue Operations function.
  • Support go-to-market teams with strategic planning, reporting, and performance improvement.
  • Own KPI creation, monitoring, and refinement across the customer journey.
  • Work with Finance and GTM leaders to build investment cases for productivity and efficiency.
  • Run weekly performance reviews, including pipeline analysis and forecasting updates for month-end, quarter-end, and year-end.
  • Define new KPIs to assess GTM team health and effectiveness.
  • Lead bi-weekly deep dives into New Business and Account Management performance.
  • Provide rep-level insights, identify trends, and surface pipeline risks and opportunities.
  • Contribute to Weekly Business Reviews.
  • Facilitate Monthly and Quarterly Business Reviews.
  • Evaluate performance metrics and progress toward targets.
  • Oversee monthly quota attainment and coverage analysis.
  • Recommend adjustments to individual contributor quotas and coverage.
  • Lead quarterly reforecasting with Finance and GTM leadership.
  • Identify opportunities for investment and cost optimization.
  • Deliver strategic initiatives aligned with company OKRs and revenue and profitability goals.
  • Partner with Enablement, Product, and Sales on global priorities and product roadmaps.

Requirements

  • Bachelor’s degree in business, finance, technology, operations, or a related field; a master’s degree is helpful but not required.
  • At least two years of experience leading and developing high-performing teams in a hybrid or remote setting.
  • At least six years of experience in a go-to-market environment.
  • Demonstrated success delivering strategic GTM initiatives that improve revenue growth and operational efficiency.
  • Ability to achieve cross-functional results with Information Systems, Data, Finance, GTM, and Marketing stakeholders.
  • Experience managing budgeting and forecasting processes.
  • Strong analytical capability and data-driven decision-making skills.
  • Experience defining and managing KPIs across the customer journey.
  • Professional fluency in English is required.
  • Exceptional analytical skills.
  • Strong communication and relationship-building skills.
  • Strategic thinking and effective problem-solving abilities.
  • Proactive, resourceful, and results-oriented approach.

Benefits

  • Flexible working arrangements.
  • Flexible paid time off and remote work policies.
  • Equity options.
  • Pension plan contributions.
  • Training opportunities.
  • Health and wellness credit.
  • Paid time to volunteer.
  • Interest groups, employee-led networks, social committees, and sponsored sports teams.
  • Computer purchase program for a personal MacBook.
  • Enhanced parental leave.
  • Ongoing learning opportunities.
  • Global mobility.
  • Benefits intended to support employees.

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