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Carewell is a healthcare-focused eCommerce company that helps individuals and families find medical, personal care, and everyday living supplies online. Its catalog includes incontinence and adult care products, enteral nutrition and feeding supplies, mobility aids, wound care and first-aid essentials, mom and baby care, medicines and treatments, and household products. Carewell also supports recurring purchasing through Autoship savings and provides resources related to healthcare guidance and nutrition care coordination.
Remote Licensed Clinical Social Worker Care Advocate
Licensed Clinical Social Worker providing remote Carewell members with psychosocial assessments, benefits navigation, and caregiver support. Coordinates advocacy and care resources by phone and video across the United States.
Description
- Conduct psychosocial and social determinants of health assessments addressing housing, food security, finances, transportation, safety, caregiver strain, and social isolation.
- Create member-focused plans with practical goals and revise them as needs evolve.
- Use standardized tools to screen for depression, anxiety, cognitive concerns, and safety risks.
- Assist members with applications for Medicaid, Medicare Savings Programs, SNAP, and utility or housing assistance.
- Refer members to community resources such as Area Agencies on Aging, meal services, transportation, and in-home support.
- Follow up to verify that referrals were completed and resources are meeting member needs.
- Offer brief, solution-focused support within scope and arrange behavioral health referrals when continued care is appropriate.
- Educate and assist family caregivers with planning, respite options, and support resources.
- Recognize crises and follow escalation procedures promptly, including same-day routing of safety concerns.
- Record every member interaction accurately within established timeframes.
- Comply with consent procedures, HIPAA privacy standards, and mandated reporting obligations.
- Advance connections to member resources and benefits while supporting member- and caregiver-reported experience.
- Keep documentation complete, accurate, and timely, and escalate safety or crisis concerns on the same day.
- Conduct all member contacts by phone or video; the role does not include ongoing psychotherapy.
Requirements
- Hold an active, unrestricted LCSW license in at least one U.S. state.
- Earned a Master of Social Work from a CSWE-accredited program.
- Be located in the United States.
- Have at least two years of post-master’s experience in medical, community, geriatric, or healthcare social work.
- Possess strong working knowledge of public benefits and community resources.
- Demonstrate the ability to establish trust with older adults and caregivers.
- Be comfortable using care management platforms and phone/video communication tools.
- Work independently while managing a personal member caseload and schedule.
- Provide a reliable computer, high-speed internet, and private workspace suitable for HIPAA-compliant work.
- Experience serving Medicare, dual-eligible, or older adult populations is preferred.
- Experience in hospice, palliative care, dementia, or caregiver support is preferred.
- Licensure in multiple states is preferred.
- Bilingual ability is preferred, particularly Spanish.
Benefits
- Competitive compensation.
- Fully remote work arrangement.
- Part-time-to-full-time scheduling flexibility.
- Flexible, self-directed work structure.
- 1099 contract engagement.
- Control over personal schedule and work volume.
- Mission-driven work with a visible effect on members and families.
- Close collaboration with nurses, clinicians, and the care navigation team.
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