Republic Services
Republic Services
Republic Services provides environmental solutions for residential and business customers, with work spanning recycling, waste management, sustainability, and related logistics services. Its operations include solid waste and hazardous waste treatment, dumpster rental, and emergency response, supported by a large team focused on helping communities and organizations manage materials responsibly and maintain cleaner, safer environments.

Remote Associate Account Manager at Republic Services

Build and retain commercial and industrial waste-service accounts remotely across the United States. Sell Republic Services’ recycling, waste, and environmental solutions while supporting customer renewals.

Description

  • Manage and retain relationships with existing commercial and industrial waste-service customers
  • Handle inbound and outbound calls to retain smaller, less complex accounts
  • Expand customer relationships by selling Republic Services’ full product portfolio
  • Maintain working knowledge of services, business lines, pricing structures, and offers
  • Complete contract renewals to extend customer relationships and improve profitability
  • Process cancellation requests in line with established escalation procedures
  • Explain company pricing initiatives to customers
  • Use Salesforce each day to schedule and document calls, meetings, and proposals
  • Record customer emails while minimizing rate restrictions and customer credits
  • Meet regularly with the Sales Manager to review retention work, goal progress, and priority customer relationships
  • Complete other duties related to the role as assigned

Requirements

  • High school diploma or GED required
  • 0–2 years of customer service experience required
  • Experience in the waste or transportation industry preferred
  • Daily proficiency with Salesforce
  • Ability to handle both outbound and inbound customer calls
  • Knowledge of available services, business lines, pricing structures, and offers
  • Ability to complete contract renewals and address cancellation requests
  • Ability to capture customer emails and reduce rate restrictions and customer credits
  • Ability to sell Republic Services’ full range of products

Benefits

  • Comprehensive medical coverage
  • Dental insurance plans
  • Vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability coverage
  • Life insurance and accidental death and dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off (PTO)

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