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SAIC
SAIC
EnterpriseMarketingSaaS
The supplied profile content for SAIC appears to describe Bitly rather than SAIC. It outlines a cloud-based SaaS platform for link management and QR codes, with URL shortening, dynamic QR codes, branded links, link analytics, UTM campaign tracking, mobile-friendly landing pages, digital business cards, developer APIs, and AI-enhanced features. The product copy targets marketers, developers, and enterprise teams across industries including retail, consumer packaged goods, hospitality, media, healthcare, finance, and education, with an emphasis on integrations, analytics, and enterprise capabilities. This information should be verified before using it to represent SAIC or its hiring activity.
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Program Data and Systems Analyst

Analyze program operations data and enterprise systems for SAIC, a defense and mission technology integrator. Build reporting solutions with ServiceNow, Excel, PowerPoint, and SharePoint.

USUnited StatesTXTexasRemoteFull-timeMiddleSeniorEnglish RequiredSystems Engineer
ITSMServiceNow

Description

  • Create and maintain advanced Excel workbooks, dashboards, trackers, and reporting tools.
  • Analyze ServiceNow records, relationships, workflows, reports, dashboards, and ITSM operational data.
  • Reconcile, validate, analyze, and report on data from ServiceNow and other program sources.
  • Find data gaps, inconsistencies, reporting anomalies, and process issues; investigate causes and recommend corrections.
  • Resolve ServiceNow data and workflow discrepancies involving RITMs, SCTasks, incidents, changes, configuration items, and related records.
  • Make reporting accurate and repeatable, improving efficiency and reducing manual work through standardization or automation.
  • Turn complex operational, technical, and service performance information into executive-ready presentations, dashboards, charts, and management summaries.
  • Prepare recurring and ad hoc reports for program leaders, customers, and other stakeholders.
  • Organize program information in SharePoint and Microsoft 365, managing libraries, lists, metadata, version history, and permissions.
  • Map and assess operational processes, workflows, handoffs, and dependencies using Visio or similar tools.
  • Work with technical teams, service owners, program leaders, and stakeholders to define needs, verify information, resolve reporting or system problems, and improve operations.
  • Provide analytical and technical support for high-priority program activities, deliverables, risks, issues, and management actions.
  • Take ownership of assigned operational, reporting, or data problems through analysis, resolution, quality checks, and delivery.

Requirements

  • Bachelor’s degree in information technology, management information systems, business analytics, business administration, data analytics, or a related field, plus 3–5 or more years of relevant experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work.
  • An equivalent combination of education and relevant experience may be considered.
  • Experience independently using operational data and enterprise business systems to solve complex reporting or process problems.
  • Experience supporting complex programs or managed services environments is strongly preferred.
  • Must be a U.S. citizen and able to pass a CJIS background check.
  • Intermediate to advanced Excel skills, including complex formulas, PivotTables, conditional formatting, data validation, and chart creation.
  • Strong PowerPoint skills to turn data and narratives into polished, executive-ready presentations.
  • Working knowledge of ServiceNow as a power user, including platform navigation, reports and filters, records and tickets, and CMDB or ITSM modules or catalog requests.
  • Familiarity with SharePoint and Microsoft 365 document management, lists, permissions, and version control.
  • ITIL Foundation certification, version 4 or 5, is preferred.
  • Experience supporting state, local, or federal government contracts is preferred.

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Open