Ameriprise Financial Services, LLC
Ameriprise Financial Services, LLC
5,001 – 10,000 Employees
ConsultingFinanceInsurance
Ameriprise Financial Services, LLC is a financial services company focused on personalized financial planning, investment guidance, and insurance solutions. Its advisors work directly with clients to understand their goals and develop tailored strategies, supported by research from the company’s Investment Research Group and ongoing analysis of markets and the economy. Ameriprise also provides digital access to client accounts and financial documents, with an emphasis on online security and privacy.

Operations Manager - Ameriprise Financial (Minnesota Hybrid)

Lead financial-services processing, compliance, and customer-service operations at Ameriprise Financial. Improve workflows, manage team performance, and reduce operational risk.

Description

  • Lead teams responsible for complex operations processing, service, and administration
  • Coach and develop employees to support accurate, timely daily execution
  • Maintain compliance with applicable regulatory requirements
  • Implement process enhancements and keep procedures clearly documented
  • Serve as a subject matter expert on operational projects
  • Provide direction on processes, procedures, and escalated matters
  • Create methods for tracking and communicating department performance
  • Balance resources and workloads against accuracy, processing, quality, compliance, and regulatory standards
  • Resolve business issues that affect efficiency and operational performance
  • Oversee operational policies and procedures
  • Partner with internal and external stakeholders to identify and reduce risk
  • Deliver coaching, feedback, and performance management
  • Establish department priorities and individual performance objectives

Requirements

  • High school diploma or GED required
  • Five to seven years of relevant professional experience
  • Extensive background in operations, processing, or customer-service teams
  • Strong knowledge of operations processes, policies, techniques, and applicable regulations
  • Demonstrated ability to collaborate effectively with internal and external partners at all levels
  • Experience leading people and teams
  • Strong communication skills, including the ability to explain complex issues clearly
  • Current work authorization for the United States without present or future visa sponsorship requirements
  • Willingness to work occasionally before market open based on business needs

Benefits

  • Eligibility for bonuses, commissions, and/or long-term incentives may vary by role
  • Vacation leave
  • Sick leave
  • 401(k) retirement plan
  • Health insurance
  • Dental insurance
  • Life insurance
  • Option to work from home one day per week

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