bswift provides benefits administration technology and services for employers, helping organizations manage health and welfare programs and supporting employees throughout the benefits experience. Its platform combines enrollment tools, personalized engagement, customer service, and AI-enabled capabilities to simplify benefits decisions and administration. Operating across healthcare, consulting, and insurance, bswift also expands its offering through strategic acquisitions and supports companies seeking a more connected approach to employee benefits.
Operations Analyst II - Remote in the United States
Audit payroll, carrier, demographic, and benefits data for bswift, a cloud-based benefits administrator. Investigate discrepancies, strengthen quality controls, and support client operations remotely across the United States.
Description
- Support client work and audits involving payroll, carrier files, demographic files, and related operations
- Review payroll, demographic, carrier, and benefits administration files for accuracy, completeness, compliance, and data integrity
- Confirm employee compensation, benefits, deductions, enrollments, and cost or coverage information
- Investigate, correct, document, and resolve discrepancies with the Senior Operations Associate and Operations Manager
- Evaluate data mappers and introduce quality-control measures
- Share audit findings, risks, progress updates, and recommendations with stakeholders
- Independently manage deliverables while supporting the broader client portfolio
- Enhance operational practices and contribute to implementation projects
- Provide backup for Analysts II, perform advanced audits and tasks, and help close escalations
- Keep documentation current and adapt to changing processes
Requirements
- At least one year of work experience, including summer employment or internships
- Proficiency in Excel and other Microsoft Office applications
- Ability to help others resolve complex problems efficiently
- Strong customer service orientation
- Excellent verbal and written communication skills
- Ability to adjust to rapidly shifting priorities
- Willingness to work occasional overtime with prior approval
- Bachelor of Arts or Bachelor of Science degree, or equivalent relevant experience
- Availability during Central Time working hours
Benefits
- Health, dental, and vision coverage
- Performance-based incentives for most roles
- Remote-first workplace with office access
- Employer-sponsored retirement savings programs
- Professional development, training, and career-growth resources
- Collaborative and supportive work culture
- Mental health, financial planning, and wellness resources