After-Sales Analyst, N1 Customer Support | Grupo Elettromec On-Site
Grupo Elettromec
Provide N1 after-sales support to Grupo Elettromec customers, helping triage requests, resolve issues, and route cases to the appropriate teams.
Open
Redtech is a staffing and recruiting firm with more than 20 years of experience helping organizations build their teams. The company supports permanent placements, contingent staffing, and managed service provider (MSP) programs, connecting clients with vetted professionals across a range of sectors. Redtech emphasizes quality, diversity, and continuous improvement throughout the recruitment process.
Mid-Level Product Manager, Conversion Optimization — U.S. Hybrid
Lead conversion optimization for a cruise-booking funnel serving a travel client. Design and evaluate A/B tests, analyze performance, and scale checkout improvements that work.
United States$7,650 – $8,500 / month
HybridContractMiddleSeniorEnglish RequiredConversion Rate OptimizerDescription
- Own conversion performance for the cruise-booking funnel by tracking each step and conversion rate through dashboards and targeted analysis
- Use quantitative and qualitative insights to size optimization opportunities and develop testable hypotheses tied to product goals
- Manage A/B tests from planning through monitoring, covering hypotheses, primary metrics, guardrails, sample size, duration, implementation, and QA
- Evaluate experiment outcomes rigorously and advise whether to launch, refine, or discontinue each change
- Communicate findings to stakeholders while maintaining the experimentation roadmap and results record
- Assess the impact of released features and updates through pre- and post-launch analysis, identifying funnel or tracking regressions
- Triage feature requests, defects, and stakeholder or QA concerns, and prioritize the backlog against business needs
- Work with engineering to investigate root causes, including analytics-tagging gaps, and follow corrective actions through completion
- Support user acceptance testing and release readiness by defining acceptance criteria, coordinating test activities, and managing go/no-go checklists
- Keep requirements, test plans, decisions, and processes documented in Confluence and Jira
- Work cross-functionally with the product lead, UX designer, business analyst, data analysts, engineers, partner teams, and other stakeholders
Requirements
- 3–5 years of product management experience in a consumer-facing role at a large enterprise
- Hands-on experience owning conversion-rate optimization for an e-commerce or checkout funnel
- Product management experience in the cruise industry is strongly preferred
- Experience in travel, hospitality, or e-commerce is preferred
- Demonstrated success designing, running, and analyzing A/B tests that produced measurable conversion gains
- Strong understanding of experimentation statistics, including significance, power, sample sizing, confidence intervals, peeking, novelty effects, and sample-ratio mismatch
- Practical experience with web analytics and experimentation platforms such as Adobe Analytics, Google Analytics, Optimizely, Adobe Target, or comparable tools
- Experience using digital-experience analytics tools such as Quantum Metric
- Ability to use data analytics to identify and prioritize problems
- SQL experience or the ability to retrieve your own data is a plus
- Working knowledge of Agile/Scrum methods and tools including Jira and Confluence
- Excellent written and verbal communication skills, with the ability to coordinate technical and multidisciplinary teams and explain results to nontechnical stakeholders
- Comfort working with advanced AI tools and interest in emerging technologies
- Ability to pass a background check; work remotely from within the United States with sufficient overlap with Pacific Time
- Ability to work remotely from within the United States with good overlap with the Pacific Time zone
Benefits
- Choice of two Premera medical and prescription insurance plans using the national Blue Cross Blue Shield network
- Paid time off
- 401(k) plan with employer matching
- Employer-paid life and AD&D insurance for employees enrolled in medical coverage
- Higher pay rate when eligible benefits are declined
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