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American Family Insurance
American Family Insurance
B2CFinanceInsurance
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
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Lead Community Engagement Strategist – Madison Hybrid

Lead American Family Insurance’s community engagement strategy, partnerships, and resilience work. Turn research and stakeholder insight into measurable programs that advance housing access, community resilience, and business value.

USUnited StatesMAMassachusettsWIWisconsin
$113,000 – $194,000 / year
HybridFull-timeSeniorEnglish RequiredCommunity Manager

Description

  • Lead the Community Engagement pillar of the Sustainable Business Framework
  • Build and maintain multi-year roadmaps, priorities, and business cases for community initiatives
  • Connect community needs and customer challenges with enterprise objectives
  • Convert research, benchmarking, stakeholder insight, and trend analysis into leadership recommendations
  • Build relationships with nonprofits, industry associations, academic institutions, and community stakeholders
  • Assess partnerships that support community resilience, housing accessibility, and evolving customer needs
  • Create partnership strategies that combine enterprise capabilities with philanthropic and community investment
  • Represent American Family in external partnerships and industry discussions
  • Lead customer and community resilience initiatives, including climate adaptation and disaster recovery
  • Investigate emerging risks, trends, and opportunities affecting communities and customers
  • Assess innovative approaches for community impact and business value
  • Define and manage KPIs for engagement outcomes and strategic progress
  • Analyze performance metrics and communicate results to internal stakeholders
  • Prepare executive presentations, strategic recommendations, and annual reports
  • Lead Community Engagement Council activities and coordinate stakeholder collaboration
  • Conduct stakeholder interviews, needs assessments, and cross-functional workshops
  • Advance complex cross-functional initiatives through influence rather than direct authority

Requirements

  • Experience delivering customer-focused solutions, support, or service
  • Experience conducting research and interpreting quantitative and qualitative data
  • Experience developing business strategy with executive and senior management as an internal or external management consultant
  • Experience assessing business trends and creating responsive programs and strategies
  • At least 5 years of experience in strategy, sustainability, community engagement, corporate responsibility, nonprofit partnerships, social impact, public affairs, or a related field
  • Experience leading cross-functional initiatives and managing complex stakeholder relationships
  • Ability to develop research- and data-backed strategic recommendations
  • Strong verbal, written, and executive presentation skills
  • Experience in insurance, corporate sustainability, ESG, community investment, or resilience planning
  • Knowledge of housing, climate resilience, disaster recovery, or community development ecosystems
  • Experience collaborating with universities, nonprofits, industry groups, or public-sector partners
  • Ability to work from the office at least 10 days per month in a hybrid arrangement
  • Residence within approximately 35–50 miles of Madison, Wisconsin, or Boston, Massachusetts
  • Employment offer subject to applicable background checks
  • Employment offer subject to signing a non-disclosure agreement
  • Sponsorship is not considered unless specified in the posting
  • Availability for up to 10% travel

Benefits

  • Relocation assistance for eligible candidates
  • Medical, dental, vision, and wellbeing benefits
  • 401(k) contribution
  • Pension plan
  • Annual incentive
  • Nine paid holidays
  • Paid time off program with 23 days accrued annually for full-time employees
  • Student loan repayment program
  • Paid family leave
  • New Employee Orientation and relationship-building support
  • Reasonable accommodation for qualified individuals