LGC
LGC
LGC develops life science tools and services for diagnostics, genomics, and quality assurance. Its work supports food, medicine, and environmental safety through nucleic acid therapeutics, Biosearch Technologies solutions, reference standards, research services, and proficiency testing. Serving end-user laboratories, biopharmaceutical companies, and academic institutions, LGC contributes to precision medicine, reliable testing, public health, and conservation research through genotyping technologies.

Key Account Manager – Informed, United Kingdom (Remote)

Grow customer partnerships for Informed, LGC’s sports nutrition certification and quality assurance business. Manage retention, renewals, onboarding, account growth, and commercial expansion.

Description

  • Manage and grow a customer portfolio while maintaining strong engagement, retention, and satisfaction
  • Build trusted relationships with commercial, technical, and operational stakeholders across customer organisations
  • Lead onboarding and guide customers through their certification journey
  • Create strategic account plans to identify growth and programme expansion opportunities
  • Partner with internal teams to deliver strong customer outcomes and resolve queries
  • Hold regular account reviews and business discussions to understand customer priorities and future requirements
  • Find and convert additional commercial opportunities within existing accounts
  • Keep customer records and activity accurate in CRM systems
  • Represent Informed professionally at customer meetings, industry events, and exhibitions as needed
  • Manage the complete customer lifecycle, including onboarding, relationship management, account planning, renewals, and growth initiatives

Requirements

  • Demonstrated experience managing customer accounts
  • Experience managing the sales cycle from discovery through closing
  • Experience creating value propositions and delivering customer solutions
  • Strong attention to detail, organisation, and persistence
  • Excellent written and verbal communication skills
  • Multilingual ability is preferred, particularly French, German, or Spanish
  • Experience in sports nutrition, dietary supplements, food, consumer health, testing, certification, quality assurance, or another regulated industry is preferred
  • Interest in sport, health, wellness, or performance nutrition is preferred

Benefits

  • Fully remote working arrangement
  • Professional development support and growth opportunities within a global organisation
  • Collaborative and supportive team environment
  • Opportunity to work with globally recognised brands
  • Inclusive workplace
  • Equal opportunity employment

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