MDS Group
MDS Group
1,001 – 5,000 Employees
ConsultingInsuranceLogistics
MDS Group is a multinational insurance broker and risk-management advisory firm serving businesses and individuals across Brazil, Portugal, Angola, Mozambique, Chile and Spain. With more than 35 years of experience, the company provides corporate and personal insurance, reinsurance, claims support and specialized risk consulting. Its digital platforms, Proximity and Health Link, support insurance and employee health management. MDS Group is part of the Ardonagh Group and combines brokerage expertise with tailored coverage and strategic risk guidance.

Junior Operations Analyst – Insurance Benefits (Hybrid, São Paulo)

Junior Operations Analyst supporting insurance and employee benefits administration. The role covers benefit changes, billing activities, and operational customer service.

Description

  • Handle routine operational activities for insured and non-insured benefit programs
  • Process enrollments, cancellations, amendments, upgrades, and plan extensions through insurer and provider portals and systems
  • Download billing files and deliver them to clients securely and in an organized format
  • Check invoices and the information included in billing files for accuracy
  • Examine submitted documents for missing information, inconsistencies, errors, or outdated details
  • Keep accurate records of all processed benefit changes
  • Support customers with billing and cost-allocation questions through professional, empathetic service
  • Review dependents who reach the age of majority and process cancellations required by age-based eligibility rules
  • Spot opportunities to improve operational processes and workflows
  • Complete other department-related tasks as assigned under the immediate supervisor’s direction

Requirements

  • Bachelor’s degree in Business Administration, Human Resources Management, or a related discipline
  • Foundational proficiency with Microsoft Excel
  • Insurance-industry experience involving operational processes for health, dental, and life insurance products
  • Customer-focused and professional approach, with strong collaboration, organization, analytical thinking, innovation, and resilience

Benefits

  • Health and dental insurance
  • Life insurance
  • Meal voucher
  • Transportation allowance
  • Profit-sharing plan (PLR)
  • Wellhub
  • Wellz
  • Extended maternity and paternity leave
  • Day off
  • Discounts on personal insurance policies, including auto, life, homeowners, travel, and other insurance products

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