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Guardian Industries - DeWitt
Guardian Industries - DeWitt is a Guardian Industries operating location within Koch’s industrial portfolio. Guardian Industries manufactures glass and building-related products through a network of production sites. The DeWitt facility is associated with opportunities across manufacturing, engineering, operations, and related functions supporting the company’s glass and building products businesses.

Inside Sales Representative – New Jersey Remote

Support Molex’s Optical Solutions Business Unit as an inside sales representative for a global connectivity-solutions supplier. Coordinate customer orders, quotations, programs, reporting, and service follow-up.

Description

  • Track the status and timing of customer orders, returns, complaints, and requests
  • Address customer questions and issues through complete resolution
  • Maintain accurate data and requirements in SAP
  • Coordinate the execution, requirements, and ongoing maintenance of customer programs
  • Resolve order-related matters with intercompany teams
  • Prepare quotations and monitor their progress
  • Create and use analytical reports to strengthen programs and customer communication and follow-up
  • Prepare order, RMA, and forecast status reports
  • Provide coverage for Account and Sales Managers during travel
  • Maintain customer portals
  • Issue ECOs for open orders
  • Work with Sales Account Managers and customers on quotations, order tracking, and program progression
  • Convert data into actionable insights while delivering timely, dependable customer support

Requirements

  • Experience in a customer-facing service position
  • Highly organized, detail-oriented, and consistent with follow-up
  • Able to manage multiple priorities and a substantial workload effectively
  • Strong written and verbal communication abilities
  • Bachelor’s degree, preferably a BA or BS
  • Hands-on experience with SAP
  • Intermediate Excel proficiency for reporting, tracking, and analysis
  • Experience with comparable optical connectivity products
  • Background in connectors, high-tech, or manufacturing environments
  • Understanding of order-to-cash workflows and production settings
  • Experience using Power BI or a comparable reporting platform
  • Available during standard business hours aligned with Eastern Time
  • Able to successfully complete a drug test where required by state law
  • Employment participates in E-Verify

Benefits

  • Variable compensation provided as a cash bonus or another form of monetary award
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Flexible spending accounts
  • Health savings accounts
  • Life insurance
  • Accidental death and dismemberment coverage
  • Disability coverage
  • Retirement benefits
  • Paid vacation and other time off
  • Educational assistance
  • Infertility assistance
  • Paid parental leave
  • Adoption assistance
  • Eligibility for remote work

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