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State Street
State Street
H1B Visa SponsorBankingFinanceFintech
State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
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Head of Technology Process Re-Engineering, Managing Director

Lead technology process mapping and redesign across State Street’s Global Technology Services organization. Build global capability, governance, and measurable improvements across regulated technology operations.

USUnited StatesMAMassachusetts
$170,000 – $267,500 / year
On-siteFull-timeLeadEnglish RequiredChief Technology Officer

Description

  • Build and lead a Global Technology Services capability for technology process mapping, redesign, and operational transparency.
  • Report to the GTS Head of Process Improvement and Risk Remediation.
  • Set the standards, methods, taxonomy, tools, and adoption model for documenting critical technology processes.
  • Create and maintain end-to-end maps of priority GTS processes, covering activities, roles, systems, handoffs, controls, pain points, and performance measures.
  • Manage a small team of process mapping professionals based in two global locations.
  • Find duplication, fragmented work, manual workarounds, unclear ownership, control gaps, and opportunities to simplify processes.
  • Design future-state processes, clarify roles and decision rights, and develop implementation roadmaps.
  • Set measurable outcomes for process redesign initiatives.
  • Maintain governance practices that keep process maps current, validated, owned, and aligned with standards.
  • Prepare executive reports on process coverage, mapping maturity, risks, opportunities, decisions, and progress.
  • Work with senior stakeholders across technology, risk, operations, and delivery teams.
  • Build alignment, resolve ownership questions, challenge established practices, and support adoption of redesigned processes.

Requirements

  • At least 15 years leading technology process transformation, process redesign, business architecture, operational excellence, technology transformation, or risk-aligned remediation in large organizations.
  • Senior leadership experience, preferably in financial services, technology, operations, risk management, or another highly regulated setting.
  • Expertise in BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines.
  • Experience developing process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs.
  • A strong record of working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions.
  • Ability to establish and scale process mapping, process architecture, and process redesign capabilities within a large, matrixed technology organization.
  • Experience finding process inefficiencies and turning analysis into practical redesign options, implementation plans, and measurable outcomes.
  • Strong understanding of process design, ownership, controls, and metrics, including evidence that supports operational resilience and a sound control environment.
  • Excellent written, verbal, and facilitation skills.
  • Ability to assess process data, control evidence, performance measures, organizational handoffs, and operating model constraints.
  • Ability to engage senior leaders, offer constructive challenge, build consensus, and drive decisions across organizational boundaries.
  • Ability to embed standards, reinforce accountability, and sustain improved practices across global technology teams.

Benefits

  • 401(k) retirement savings plan with company match
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional additional insurance coverage
  • Paid vacation
  • Sick leave
  • Short-term disability coverage
  • Support for family care and responsibilities
  • Employee Assistance Program
  • Incentive compensation, including eligibility for annual performance-based awards
  • Certain tax-advantaged savings plans
  • Inclusive development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks