GE HealthCare develops medical technologies and integrated solutions for precision care. As a standalone healthcare technology company, it works across medical imaging, ultrasound, and healthcare IT to support clinicians, improve hospital efficiency, and enable more precise therapies. Its substantial research and development focus supports ongoing advances in diagnostic and treatment technologies, making GE HealthCare a relevant destination for professionals working in healthcare, medical technology, and related pharmaceutical fields.
Field Service Engineer, California (Remote) | GE HealthCare
Maintain GE HealthCare mammography and X-ray systems for hospital and healthcare-system customers. Troubleshoot, repair, install, and service medical equipment while managing customer issues and coordinating technical support.
United States
California$115,000 – $172,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredField EngineerDescription
- Deliver accurate, timely preventive maintenance for medical equipment at hospitals and healthcare systems
- Troubleshoot, repair, and install moderately complex medical equipment
- Lead customer communications and handle escalations, including installation-related concerns
- Manage customer issues from dispatch or identification through final resolution
- Work with colleagues to develop effective solutions for customers
- Lead equipment installations, validations, maintenance activities, and service repairs
- Use customer relationships to support contract and on-demand service revenue growth
- Maintain customer relationships through prompt communication, issue resolution, and follow-up
- Comply with company policies, procedures, hospital protocols, and regulatory requirements
- Record daily work, including debriefs, performance metrics, and parts orders
- Recommend value-added services to customers and sales teams
- Apply GE HealthCare escalation procedures and coordinate corrective action plans with regional and national support
Requirements
- Associate degree in a related field or equivalent military education plus four years servicing electronic equipment, or a high school diploma/GED plus six years of relevant experience
- Maintain a valid driver's license
- Experience using web applications and Microsoft Suite products
- Be legally authorized to work in the United States; employment visa sponsorship is unavailable
- Be available after hours and/or for a rotating on-call schedule that includes weekends
- Manage multiple competing priorities while maintaining customer satisfaction
- Lift, carry, push, and pull up to 35 pounds without assistance
- Frequently perform bending, stooping, twisting, climbing, crouching or squatting, kneeling or crawling, sitting, and prolonged standing
- Reach at, above, and below shoulder level; flex and extend the neck; and demonstrate strong hand and finger dexterity
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Professional development opportunities
- Competitive compensation
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Positive work environment
- Relocation assistance is not provided