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Johnson & Johnson
Johnson & Johnson
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Johnson & Johnson is a global healthcare company working across innovative medicine and medical technology. Its teams develop solutions in oncology, immunology, neuroscience, specialty ophthalmology, interventional care, and orthopaedics, combining science and technology to address complex health needs. The company also emphasizes health equity, environmental sustainability, diversity, and inclusion as it serves providers, patients, and communities worldwide.
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Field Reimbursement Manager, Neuroscience – Ohio

Guide healthcare providers through reimbursement, access, and affordability for Johnson & Johnson neuroscience therapies. Support accounts across Indianapolis, Cincinnati, Dayton, and Lafayette.

USUnited StatesOHOhio
$102,000 – $177,100 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
SFDC

Description

  • Serve as the field-based point of contact for healthcare providers and office staff seeking education, assistance, and resolution of access issues for J&J Neuroscience therapies.
  • Spend up to 50% of work time on-site with healthcare providers and staff, assessing education needs and coordinating with stakeholders.
  • Explain reimbursement processes, claims submissions, procedures, and payer coding requirements to healthcare providers.
  • Work with sales representatives and key account managers as the local specialist in patient access, fulfillment, and reimbursement.
  • Lead compliant discussions about access and fulfillment with field support teams.
  • Apply data and account management skills to identify and address barriers to access proactively.
  • Resolve urgent patient access and affordability issues with accountability.
  • Coordinate with managed care colleagues on current policies and anticipated changes.
  • Provide field-based reimbursement and access assistance, education, and practical problem-solving.
  • Build trusted relationships with customers in assigned accounts.
  • Plan territory logistics, customer routes, and account business activities.
  • Stay informed about market conditions, coverage, and coding requirements.
  • Develop expertise in hub services and specialty distribution channels.
  • Coordinate with J&J teams across marketing, sales, medical science, SCG, IBG, HCC, and PECS.
  • Advise on access and affordability solutions for Medicare, Medicaid Managed Care, and commercial payers.
  • Carry out business activities in line with ethical, legal, compliance, and training requirements.

Requirements

  • Bachelor’s degree, preferably in healthcare, business, or public administration.
  • At least five years of relevant professional experience.
  • Experience in account management and/or reimbursement in a provider office setting, with a record of building strong customer relationships.
  • Expertise in pharmacy and medical buy-and-bill benefit design, coding, billing, prior authorizations, office operations, and appeals.
  • Reimbursement or related managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals.
  • Ability to build relationships, collaborate, and influence across a matrixed organization.
  • Skill in navigating complex access situations and finding timely, efficient solutions.
  • Excellent written and verbal communication, with reliable follow-through.
  • Experience working with patient support hub services.
  • Valid U.S. driver’s license and driving record that meets company standards.
  • Permanent residence within the listed territory.
  • Neuroscience disease-area experience is preferred.
  • An advanced degree and/or relevant prior authorization, billing, or coding certifications are preferred.
  • Strong knowledge of market access and business practices.
  • Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement for pharmaceutical and biotechnology products.
  • Technical understanding of payer policies, including coding, coverage, and payment.
  • Salesforce CRM, Microsoft Word, and Excel proficiency is preferred.
  • Travel of up to 75% is required.

Benefits

  • Consolidated pension plan.
  • 401(k) savings plan.
  • Long-term incentive program.
  • 120 hours of vacation per calendar year.
  • 40 hours of sick time per calendar year.
  • 13 days of holiday pay, including floating holidays, per calendar year.
  • Up to 40 hours of work, personal, and family time per calendar year.
  • 480 hours of parental leave within one year of a child’s birth, adoption, or foster placement.
  • Bereavement leave of 240 hours per calendar year for an immediate family member or 40 hours for an extended family member.
  • 80 hours of caregiver leave in a rolling 52-week period.
  • 32 hours of volunteer leave per calendar year.
  • 80 hours of military spouse time off per calendar year.

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