Neara
Neara
Neara develops predictive modeling software for utility network governance, helping teams manage infrastructure proactively and make better decisions about risk, maintenance, and design. Its platform simulates real-world conditions, including severe weather, so utilities can assess asset health, plan vegetation management, identify vulnerabilities, and support renewable energy integration. The company’s work is focused on improving the reliability, resilience, and operational efficiency of critical networks.

Customer Value Architect

Help utility customers adopt Neara’s machine-learning digital twins for electricity grids and demonstrate measurable return on investment. Advise clients while partnering with Sales and Deployment teams.

Description

  • Build deep knowledge of Neara’s software platform and explain its capabilities and value to customers
  • Work directly with customers, including substantial time at their sites
  • Drive sustained use of the Neara platform and support effective adoption across customer organizations
  • Deliver adopted solutions within their contractual scope and achieve agreed business outcomes
  • Understand customers’ strategic priorities and business goals to guide solution enablement
  • Advise customers on commercial and technical matters, including workflows and change management
  • Develop business cases and return-on-investment metrics, and support internal reporting and value reviews
  • Spot opportunities to expand customers’ use of Neara solutions
  • Engage stakeholders across customer organizations and build trusted relationships
  • Partner with Sales and Deployment teams to support customer satisfaction, adoption, growth, and value demonstration
  • Create and lead training sessions and workshops tailored to customer goals and workflows
  • Surface emerging client needs and strategic opportunities to shape account plans and growth

Requirements

  • Substantial experience engaging and managing enterprise accounts and shaping account strategy, ideally at a large consulting firm
  • Familiarity with enterprise software platforms and deployments
  • Background in software engineering or another relevant technical field
  • Experience building practical customer value and return-on-investment frameworks tied to clients’ strategic and business priorities
  • Strong communication skills, including the ability to explain complex topics clearly
  • Strong critical thinking and the ability to translate customer outcomes into technical solutions
  • Strong skills engaging external stakeholders and building trusted relationships
  • Proactive problem-solving skills and the ability to develop creative solutions
  • Proficiency in programming, data integration, macros, and multiple software languages
  • Infrastructure experience, particularly in the energy sector, is helpful but not required
  • Unrestricted working rights are required
  • Visa sponsorship is unavailable

Benefits

  • Employee share ownership plan or equity
  • Substantial opportunities for career development and growth
  • Merit-driven, low-bureaucracy culture with a low-ego approach
  • Work on complex, meaningful products and real-world problems
  • Directly shape the trajectory of a high-growth company

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