Vodafone is a global telecommunications company delivering mobile, fixed-line, broadband, and digital services to consumers, businesses, and network operators. Its work spans connectivity and network infrastructure, including 5G, as well as Internet of Things solutions, digital products, and enterprise technology. With large-scale carrier networks and consumer services at its core, Vodafone also focuses on secure, sustainable, and inclusive technology use. The company supports careers across its international operations through employee development initiatives, including career and apprenticeship programs.
Senior FTTX Business Architect
Design fibre systems, integrations, and processes for Vodacom South Africa. Lead cross-functional work spanning FTTH, FTTB, fixed services, and third-party infrastructure.
Description
- Design and lead solutions that support strategic FTTX expansion
- Develop and implement cross-functional processes and systems across FTTH, FTTB, and fixed services
- Improve service quality, customer satisfaction, and operating cost efficiency
- Oversee business analysis, process management, and solution designs that connect Vodacom systems with third-party partners through APIs or portal integrations
- Build deep knowledge of end-to-end FTTX and fixed systems and processes
- Assess system effectiveness and efficiency, then develop improvement strategies
- Maintain, reassess, optimise, and automate business processes
- Identify opportunities to automate and integrate Vodacom systems with those of third-party infrastructure providers
- Work with third-party fibre providers to resolve service delivery issues and improve operations
- Define technical workflows and document and prioritise process and system enhancements
- Review technical solution specifications to ensure solutions are suitable and sustainable
- Guide service delivery teams to keep work aligned
- Lead cross-functional projects and coordinate virtual project teams
- Apply quality management methods throughout projects
- Ensure solutions meet security, privacy, and regulatory requirements
- Promote the adoption of new technologies
- Work with IT Operations on technical support queries, identify root causes, and introduce process or system improvements
Requirements
- Matric qualification
- A three-year related BSc in Engineering or IT, or a relevant NQF-level qualification such as a diploma or certificate
- At least five years of relevant experience in business analysis or process modelling, systems design or architecture, and data architecture
- Strong leadership skills
- Ability to work with large groups of junior and senior colleagues
- Ability to guide operational and support resources
- Ability to develop monitoring tools to track productivity targets
- Excellent written and verbal communication skills
- Ability to explain technical support information to internal staff and business users
- Ability to identify risks and escalate issues when appropriate
- Analytical skills, including interpreting data trends and anomalies
- Logical reasoning and problem-solving skills
- Thorough understanding of Agile development processes
- Demonstrated experience managing multiple medium- and large-scale projects
- Experience working in an Agile Scrum environment, ideally as a Product Owner
- Experience with end-to-end process and data modelling, including identifying upstream and downstream impacts
- Strong commitment and work ethic
- Proficiency in Microsoft Excel, PowerPoint, Visio, and Word
Benefits
- Incentive programmes and competitive benefit packages
- Retirement funds
- Risk benefits
- Medical aid benefits
- Cell phone and data benefits
- Fibre connection discounts
- Staff discounts through partner companies