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Buildots
Buildots
51 – 200 Employees
Skilled Worker Visa SponsorArtificial IntelligenceConstruction
Buildots develops construction technology that combines artificial intelligence and computer vision to improve project management. Its platform turns project activity into accurate, objective data and actionable performance metrics, helping site teams and managers gain clearer visibility into progress, strengthen control, and address delays more effectively. By bringing measurable insight to traditional construction workflows, Buildots supports more efficient and predictable project delivery.
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Customer Success Manager, Construction Technology — Buildots (Toronto, Remote)

Drive adoption of Buildots’ AI construction platform across Toronto projects through onboarding and site team training. Analyze project insights and share customer feedback to inform product development.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Advise customers on adoption, implementation, and return on investment across multiple construction projects.
  • Build relationships with customer champions, support clients, and bring their perspectives to internal delivery teams.
  • Onboard users and support technology adoption, including training on-site teams.
  • Review project data and system usage, then share feedback with the product team to inform roadmap and feature decisions.
  • Work with the customer success team to improve client delivery.
  • Develop and maintain customer success playbooks.
  • Set up and onboard new projects across the portfolio.
  • Promote product adoption across users and projects.
  • Work with technical teams to verify project data and keep digital twins current.
  • Share customer stories and successes with account teams to support growth within key accounts.

Requirements

  • At least four years of experience in construction, preferably in a site-based role such as project manager, superintendent, project engineer, or project controller.
  • Experience working directly with clients, either in a B2B role or with owners and customers in the construction industry.
  • Comfort with change management; ability to learn from successes and setbacks, develop better approaches, escalate effectively when needed, and help shape the company’s approach.
  • Strong stakeholder management and networking skills, including experience working with both senior and junior customer contacts.
  • Ability to manage competing priorities in a fast-paced startup while maintaining attention to detail and high service standards.
  • Self-directed, proactive approach, with the ability to learn independently and carry work from idea through delivery.
  • Ability to take ownership of customer relationships and find practical, creative solutions that work for users and the market.
  • Excellent written and verbal communication, including explaining complex topics simply, adapting to different cultural communication styles, and presenting to groups.
  • Willingness to travel.
  • Must be located in the Toronto area.

Benefits

  • Travel is part of the role.

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