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Assignar
Assignar
51 – 200 Employees
H1B Visa SponsorConstructionProductivitySaaS
Assignar develops construction operations software for contractors and companies working across rail, traffic, utilities, and related sectors. Its platform helps field and office teams coordinate scheduling, track time, manage compliance, and produce operational reports in one connected workflow. By digitizing field processes and connecting with existing ERP systems, Assignar supports more efficient project execution, clearer communication, and stronger visibility into construction operations.
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Customer Solutions Manager Australia Hybrid

Lead customer implementations and long-term success for Assignar, a construction technology platform linking contractor operations, payroll, and finance. Manage workflows, training, adoption, and retention across Australia.

AUAustraliaHybridFull-timeMiddleSeniorEnglish RequiredSolutions Engineer
ERP

Description

  • Guide customers from the sales handoff through implementation and ongoing success
  • Manage delivery from kickoff through go-live
  • Own project plans, AI-assisted platform builds, data preparation, onboarding, and testing
  • Set 12-month customer objectives and track progress against agreed outcomes
  • Launch the customer’s first workflow, typically payroll
  • Create training resources and deliver scheduled on-site training
  • Onboard and train new customer users as teams grow
  • Configure and maintain customer workflows, forms, settings, and user access
  • Resolve issues by reconfiguring platforms, rebuilding forms, and retraining users
  • Lead continuous improvement after implementation
  • Conduct quarterly success reviews centered on business results
  • Track account-health indicators, including low usage, departing champions, and open issues
  • Escalate risks early to help prevent churn
  • Manage the complete customer relationship from pre-signature through renewal

Requirements

  • Demonstrated experience implementing B2B software from project kickoff through launch
  • Experience with payroll, ERP, finance, or construction software is preferred
  • Working knowledge of payroll and finance processes, including enterprise agreements, pay rates, cost codes, and job costing
  • Able to work hands-on with technology and configure platforms independently
  • Strong project management capability for implementations lasting several months
  • Skilled at building trusted customer relationships and surfacing issues early
  • Able to use AI tools to accelerate work while validating their output
  • Willing to make regular day trips to customer locations
  • Familiarity with Assignar, Asana, Salesforce, Linear, JustCall, and AI tools
  • Available for regular customer-site travel, primarily across Australia’s east coast

Benefits

  • Regular customer-site travel, primarily east-coast day trips
  • Defined progression opportunities into Senior Customer Success Management, Solutions Engineering, or Sales
  • Opportunity to develop deep finance expertise alongside Solutions Engineers
  • Work in a small, AI-first team where contributions are visible and ideas can be implemented
  • Equal consideration for applicants regardless of race, colour, religion, gender identity, national origin, or other legally protected characteristic
  • Hiring-process adjustments available upon request

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