Westpac New Zealand
Westpac New Zealand
5,001 – 10,000 Employees
ConsultingInsuranceLogistics
Westpac New Zealand provides banking and financial services for personal, business, and institutional customers across New Zealand. Its offering includes everyday accounts, credit cards, home lending, KiwiSaver and other investment products, insurance, and digital banking alongside branch-based support. The organisation also develops tailored financial solutions for customers in areas such as agribusiness, tourism, retail, and health, creating opportunities for people working across banking, technology, operations, and customer-focused teams.

Customer Service Representative - Wānaka and Alexandra

Provide frontline banking support across Westpac’s Wānaka and Alexandra branches. Assist customers with digital banking, card disputes, regulatory guidance, and everyday financial needs.

Description

  • Support customers across the Wānaka and Alexandra branches
  • Act as the first point of contact for customers
  • Help customers access and use online banking
  • Assist customers with card dispute processes
  • Explain relevant regulatory requirements clearly
  • Recommend suitable digital tools and services
  • Resolve customer issues with calm, clear, and reassuring service
  • Contribute to positive outcomes for customers, communities, and Aotearoa

Requirements

  • Demonstrated experience in customer service or administration
  • Comfort using digital tools and helping customers navigate them
  • Ability to manage competing priorities while remaining calm, composed, and focused on solutions
  • Knowledge of financial services, compliance, or regulated environments, or willingness to develop it
  • Strong problem-solving skills and flexibility in responding to changing customer needs
  • A growth-oriented approach and interest in developing a long-term career
  • Applicants must submit a CV and cover letter

Benefits

  • Four weeks of standard annual leave plus five additional wellbeing-leave days
  • Option to purchase up to four additional weeks of leave each year
  • Banking-related employee benefits
  • Discounted insurance
  • Superannuation scheme
  • Career development and internal capability programmes
  • Recognition programmes for high-performing employees
  • Generous parental leave
  • Top-up support for government-paid parental leave
  • School-holiday subsidy
  • Environmental and community engagement programmes
  • Supportive team environment

Related Jobs