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Fuze Health
Fuze Health
1,001 – 5,000 Employees
HealthcarePharmaceuticalsSaaS
Fuze Health is a healthcare technology company combining pharmacy services, clinical programs, and data-driven software for healthcare organizations, payers, employers, and life sciences partners. Its FuzeRx digital pharmacy supports API-enabled prescription fulfillment, while Fuze Services provides clinical care programs and Fuze Technologies brings together telehealth, diagnostics, genomics, patient engagement, and analytics. The company’s integrated platform is designed to improve medication access and adherence, support earlier identification of health conditions, and help partners deliver better outcomes at scale.
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Customer Program Manager - Fuze Health (Remote, United States)

Lead customer-facing pharmacy care programs at Fuze Health in a remote U.S. role. Manage SLAs, cross-functional delivery, compliance, risk mitigation, and ongoing operational improvements.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaHIHawaiiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCSouth CarolinaTNTennesseeTXTexasVTVermontVAVirginiaWAWashingtonWIWisconsin
$81,600 – $102,000 / year
RemoteFull-timeJuniorMiddleEnglish RequiredProgram Manager

Description

  • Own SLA performance and operational results across assigned programs.
  • Create and deliver project and program plans that reflect business priorities, customer needs, and regulatory standards.
  • Coordinate cross-functional work across Product, Engineering, Operations, Care, Compliance, and Finance.
  • Track performance, program health, and risks while driving mitigation and timely resolution.
  • Act as the main contact for internal and external stakeholders.
  • Communicate clear updates on performance, risks, and strategic priorities.
  • Work with customers and internal teams to improve processes and operational workflows.
  • Maintain compliance with regulatory requirements, control frameworks, and industry practices.
  • Lead retrospectives, apply lessons learned, and introduce scalable delivery methods.
  • Support long-term program strategy, roadmap development, and growth opportunities.
  • Use a computer for extended periods and perform physical tasks involving equipment and supplies.
  • Travel for up to 10% of the role.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • Two to five years of program management experience in healthcare, pharmacy, digital health, or another regulated setting.
  • Ability to lead cross-functional teams and influence stakeholders without direct authority.
  • Experience assessing risks, planning mitigations, and solving operational problems.
  • Working knowledge of healthcare regulatory and compliance requirements.
  • Strong communication skills, including the ability to explain complex information to executives, partners, and technical teams.
  • Proficiency with GSuite, Slack, and project management platforms such as Asana, Jira, Smartsheet, or comparable tools.
  • Healthcare services, digital health, or pharmacy operations experience is preferred.
  • Knowledge of program or project management methods is helpful; CAPM or a similar certification is a plus.
  • Experience supporting client-facing or operational service-delivery programs is preferred.
  • Familiarity with pharmacy or healthcare regulatory frameworks is preferred.
  • Must live in one of the listed states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, or Wisconsin.
  • Applicants must be authorized to work for any U.S. employer; visa sponsorship or transfer is unavailable.

Benefits

  • Dental, vision, and several group medical plan options.
  • 401(k) retirement savings plan.
  • Group life insurance.
  • Accidental death and dismemberment insurance.
  • Flexible spending and health savings accounts.
  • Commuter benefits.
  • Employer-paid short- and long-term disability insurance.
  • Supplemental coverage, including spouse life and legal insurance.
  • Employee assistance program.
  • Home health testing kits.
  • Fertility medication discount program.
  • Flexible vacation time.
  • Accrued paid sick leave.
  • Ten paid holidays.
  • Two floating holidays for full-time non-exempt employees.
  • Eight weeks of paid parental leave for eligible employees, plus additional paid weeks for the birthing parent.
  • Four weeks of paid caregiver leave.
  • Monthly Lifestyle Spending Account allowance.
  • Fully remote work-from-home role.
  • Up to 10% travel.

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