Cabot Corporation
Cabot Corporation
Cabot Corporation is a global specialty chemicals and performance materials manufacturer serving transportation, infrastructure, environmental, and consumer markets. Its portfolio includes reinforcing carbons, additives, and engineered materials designed to support performance across a range of industrial and consumer applications. The company combines technical development with global manufacturing capabilities, including regional production expansion and growth through acquisitions. Sustainability and product stewardship are central to its direction, with a stated goal of reaching net-zero emissions by 2050 alongside 2030 sustainability targets.

Customer Care Representative – Riga, Hybrid

Manage customer orders from intake through delivery at Cabot Corporation, a global specialty chemicals business. Coordinate shipments, resolve order issues, and support customer satisfaction as part of the hybrid Riga team.

Description

  • Oversee customer orders from initial receipt through delivery.
  • Coordinate shipment execution with the transportation team.
  • Update customers when order details or plans change.
  • Resolve issues by finding solutions that meet customer needs.
  • Keep customer order records accurate in the ERP system.
  • Work with customers and Cabot teams to complete orders on time and maintain customer satisfaction.
  • Act as the primary contact for customer orders.

Requirements

  • Show a strong commitment to excellent service for internal and external customers.
  • Demonstrate the ability to multitask, set priorities, plan, and coordinate work.
  • Be able to work under pressure when needed.
  • Communicate well and collaborate effectively with a team.
  • Previous customer service experience is an advantage.
  • Be fluent in English.
  • Work from 9:00 to 17:30.

Benefits

  • Health insurance coverage starting on the first day of work.
  • Hybrid schedule with two days working from home and three days in the office each week.
  • A competitive benefits package.
  • A permanent contract.
  • A dynamic, flexible, and hardworking team environment.
  • A workplace culture that values feedback.
  • Personal and professional support.

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