
Juvo is a fintech company focused on expanding access to credit for people who lack formal credit histories. Founded in 2014, the company analyzes mobile user interactions to develop proprietary credit scores and predictive credit decisioning tools. In Brazil, Juvo supports more than 100,000 loans each day, including airtime lending and cash loans that use mobile devices as collateral. Its work combines mobile data, financial services, and alternative credit assessment to help banks and other providers reach underserved consumers, with ambitions to extend this model internationally.
Collections Agent
Negotiate overdue debts, send payment slips, and record agreements for Juvo Brasil Tecnologia. This full-time remote role is based in Brazil.
Description
- Call customers with overdue payments to negotiate repayment plans and settlements.
- Respond to digital customer service requests as needed.
- Document negotiation details clearly and objectively in the company system.
- Send payment slips and required documents to help customers resolve outstanding balances.
- Review customers’ financial circumstances and suggest workable repayment options.
- Proactively pursue credit recovery solutions that address both company and customer needs.
Requirements
- Experience in debt collection and using dialers
- Practical knowledge of Microsoft Office, particularly Excel
- Experience with both inbound and outbound customer service
- High school diploma
Benefits
- Health insurance
- Dental insurance
- Childcare assistance
- Life insurance
- Food allowance
- Meal allowance
- One birthday day off
- Two wellness days
- TotalPass